Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
customer experienced racial profiling and poor service from store staff
Business reply on Google
Thank you for sharing your feedback, Mindy. We understand your concerns regarding your experience in the store and the level of service you received during checkout. Creating a welcoming and respectful environment for all customers is important, and your comments about your visit have been noted. We will ensure your feedback is forwarded to the appropriate team for review. We appreciate you taking the time to share your experience with us.
Store layout is disorganized and products are difficult to locate.
Business reply on Google
Hi John, thank you for sharing your feedback. Thanks for sharing your experience with us share or need help with, feel free to reach us at our Contact Us page on the website.
Cashier refused to honor a valid store coupon
Business reply on Google
Thank you for your feedback, Charlene. We take concerns like yours seriously and appreciate you bringing this to our attention. We will forward your concerns to the appropriate team to ensure they are properly reviewed. For more concerns and suggestions, please reach out to us via the “Contact Us” page on our official website and provide us with phone number and reference this google review. Thank you.
Bottled water stored in direct sunlight outside the store.
Business reply on Google
Hi Joseph, thank you for sharing your feedback. We appreciate your detailed comments. Thanks for sharing your experience with us share or need help with, feel free to reach us at our Contact Us page on the website.
Security profiling and rude staff behavior reported by customer.
Business reply on Google
Hello Lucinda, we’re sorry to hear about your experience. Our team has been made aware of your concerns. If you’d like to provide more details about your experience or interested in a follow-up, please reach out to us via the “Contact Us” page on our official website and provide us with your phone number and reference this google review. Thank you.
Poor customer service, long wait times, and low quality food.
Business reply on Google
Hi Citronia! Thank you for taking the time to share this detailed feedback. We’ve forwarded your comments to the appropriate store and leadership team so they can review the concerns you’ve raised regarding customer service, product availability, pricing, and overall store experience. Your input is valued and will be used to help address these issues. For further assistance, please visit the "Contact Us" page on our official website, include your phone number, and reference this Google review. Thank you.
Customer was overcharged significantly and denied a refund by staff.
Business reply on Google
Thank you for sharing your experience Алена. That kind of discrepancy is serious, and we understand how upsetting it must be. We’ve shared your feedback with the store management team so they can review the situation and ensure better support in the future. For further assistance, please reach out to us via the “Contact Us” page on our official website and provide us with phone number and reference this google review. Thank you.
Store is dirty with poor stock and rude staff.
Business reply on Google
Thank you for your feedback, Cody. We take concerns like yours seriously and appreciate you bringing this to our attention. We will forward your concerns to the appropriate team to ensure they are properly addressed. If you’d like to share more details, we encourage you to reach out to us via our “Contact Us” page on our official website. Kindly provide your phone number and reference this Google review. We value your input and your business.
Bakery failed to fulfill a pre-ordered cake for a scheduled event.
Business reply on Google
Hi Abhiyan, thank you for sharing your experience. We understand how important it is for special orders to be handled with care and reliability, and especially when they’re tied to meaningful events. Your feedback is being taken seriously and will be shared with the team to ensure better follow-through and accountability moving forward. If there's anything else you'd like to share or need help with, please feel free to contact us through our Contact Us page on the website.
Deli food was expired and contained sharp bone fragments.
Business reply on Google
Hi F, We appreciate that you have shared your experience on your recent visit. Our team has been made aware of your concerns. If you’d like to provide more details about your experience or if you’d be interested in a follow-up, please reach out to us via the “Contact Us” page on our official website and provide us with your phone number and reference this google review. Thank you
Cashier recorded incorrect cash amount and manager refused to resolve issue
Business reply on Google
Hello владимир, thank you for bringing this to our attention regarding your recent experience at our store. We take matters like this seriously, especially when they involve concerns about payment and customer service. We appreciate your patience and feedback, and we are committed to improving our service. We would value the opportunity to look further into this and make things right. If there’s anything additional you’d like to share, please reach out to us through the Contact Us page on our official website. Kindly include your phone number and reference this Google review so we can assist you more effectively.
Lack of carts, limited checkout lanes, and poor produce quality.
Business reply on Google
We certainly understand these concerns and how these issues would make for a less than exceptional experience when visiting with us. We do apologize for any inconvenience, but would like to get you a follow-up with management to make things right. If you would like a follow-up with management, Please use the "Contact Us" page located on the bottom of our website. Thank you.
The store sells expired meat and produce.
Business reply on Google
Oh no, Kimberly! This is certainly not what we wish to hear, and we sincerely apologize you have experienced poor quality vegetables or meat products on recent visits. Please know your feedback is truly taken to heart, and we have shared your comments and concerns with proper personnel for further review. If there is ever anything else, don't hesitate to chat with us on the Contact Us page on our website. Thank you, and we do hope you give us another chance in the future.
Self-checkout machines are unavailable due to poor staff management.
Business reply on Google
Hello A, thank you for the review. We apologize for the impression we give off at the check-out lanes. Please feel welcome to use our "Contact Us" link at the bottom of our official website for follow-up from the Store Director regarding this. We have shared this with the store team for review. We hope to redeem ourselves soon. Thank you for sharing with us.
Rude staff member at self-checkout and lack of cashier availability.
Business reply on Google
Hey there, Ozzy. We sincerely apologize for any frustration caused by your experience at self-checkout. This is certainly not the quality of service we strive to provide, and we have shared your concerns with the proper personnel for further review. If there is ever anything else, don't hesitate to chat with us on the Contact Us page on our website. Thank you for taking the time to share your experience with us.
Missing frozen items and unprofessional conduct by the store manager
Business reply on Google
We're very sorry to hear about your order and the service you received recently, Sandy. Our customers' voices are relied on to ensure we are providing great service, and it's unfortunate to hear that your experience does not reflect that. Please know that this is not the quality we aim to provide and that your experience has been shared with Store Leadership for further review internally. We value your business and would like to take the opportunity to have the Operations Manager speak with you regarding your experiences. Please visit our website to chat or reach out to us using the Contact US link located at the bottom of our website. Thank you.
The store refused to honor a sale price on an item.
Business reply on Google
Sandy, we understand your frustration with not getting the sales deal. We would like to look into this matter for you. We would hate to see you go and want to make this right. At your earliest convenience please visit our page, scroll down to Contact Us, and select your preferred method of contact. Looking forward to hearing back from you.
Cashier was rude and unprofessional toward the customer.
Business reply on Google
We are sorry to hear of the poor service at our Reseda Blvd store, Tera. We have shared with store leaders. Please chat with us on our site or reach out to us through our Contact us page, with your ph# if you would like to be contacted. Again, we do apologize. We look forward to hearing from you.
Staff were rude and refused to honor a valid store coupon.
insufficient checkout lanes and frequent stock shortages of basic goods
Business reply on Google
Hello Jack, we apologize for the frustration our self-checkout and out-of-stock items have caused you. Please chat with us through the Contact Us page on our website, so we can submit product requests on your behalf, and contact you personally regarding your experience. Meanwhile, we have shared your concerns with our Northridge Leadership Teams for their review and improvement. Thank you and we cant wait to hear from you!