Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Store implemented restrictive restroom access and entrance gates.
Business reply on Google
Thank you for your feedback, Chris. We appreciate you bringing this to our attention. We will forward your concerns to the appropriate team to ensure they are properly reviewed. For any additional concerns or suggestions, please reach out to us via the ‘Contact Us’ page on our official website and provide your phone number while referencing this Google review. Thank you.
Employee provided incorrect item and manager refused to process a return.
Business reply on Google
Hi Piotr! Thank you for taking the time to share this. We understand how frustrating it is to be given the wrong item, especially when you clearly showed what you were looking for. This will be shared with store leadership so they can review what happened at checkout and address the handling of product selection and verification. Situations like this should be handled carefully to ensure customers receive the correct item the first time. We also appreciate you bringing the interaction with the manager to our attention, as this will be included in the review. Feel free to reach out to us at our Contact Us page on the website if there's anything else you'd like to share or need help with.
Manager refused to refund spoiled salmon due to return timing
Business reply on Google
Thank you for your feedback, Marianne. We appreciate you bringing this to our attention. We will forward your concerns to the appropriate team to ensure they are properly reviewed. For more concerns and suggestions, please reach out to us via the “Contact Us” page on our official website and provide us with phone number and reference this google review. Thank you.
Staff member was rude and sarcastic during an order pickup.
Business reply on Google
Hi Loka! Thank you for taking the time to share your experience. We hear about the interaction you had during your Uber Eats pickup. Respectful and helpful service is always our goal, and we regret that this visit left you feeling uncomfortable. Your feedback is very important, and we’ll be reviewing this with our team to ensure every customer and whether shopping or picking up an order, is treated with courtesy and professionalism. We appreciate you bringing this to our attention. For further assistance, please reach out to us via the “Contact Us” page on our official website and provide us with phone number and reference this google review. Thank you.
confusing store exit layout causes customer frustration and staff confrontation
Business reply on Google
Hi Aubrey, thank you for taking the time to share this feedback with us. We appreciate you letting us know about your experience navigating the entrance and exit after checking out at the pharmacy, and we’ll be forwarding your comments to the appropriate team for review. Your input helps us continue improving the overall experience for our customers. If there's anything else you'd like to share or need help with, feel free to reach us at our Contact Us page on the website. We're here to improve your shopping experience!
Employee was rude and appeared unprofessional.
Business reply on Google
Hi Mid! Thank you for sharing your feedback. We’re sorry to hear your experience didn’t meet expectations. Providing courteous and professional service is very important to us, and your comments help us improve. We’ll share this with the team to ensure every customer feels valued and respected. We hope to have the opportunity to serve you better in the future. Feel free to reach out to us at our Contact Us page on the website if there's anything else you'd like to share or need help with.
Poor produce quality and unresolved refund requests for missing items.
Business reply on Google
Hi Michelle, We appreciate that you have shared your experience on your recent visit. Our team has been made aware of your concerns. If you’d like to provide more details about your experience or if you’d be interested in a follow-up, please reach out to us via the “Contact Us” page on our official website and provide us with your phone number and reference this google review. Thank you
Customer overcharged due to scanner error and poor staff assistance.
Business reply on Google
Thanks for your feedback. We have shared your comments with our Pricing teams for review. We hope you have a good weekend.
Bakery items are frequently mislabeled causing potential allergen risks
Business reply on Google
Hey Tammy! We thank you for your feedback on your Black Mountain Rd store and are happy to share it with the Store Director for review. If you'd like to speak with us more about the store's selection, please visit our site and chat with us, and we'll be happy to do a product request. Thank you for shopping with us!
Store sold expired baby vitamins and refused to address the issue.
Business reply on Google
This is concerning, Xiaoxuan! Please coordinate with the Store Customer Service Booth if you haven't filled out an incident report. Please use the "Contact Us" feature on our official website to contact us with your phone number and references to this Google review if you would like to share further information about your experience or if you would need a follow-up. Thank you.
Inefficient pickup service and unhelpful management regarding order substitutions.
Business reply on Google
We are disappointed to hear that this has been your experience with your recent Drive Up & Go orders, Amy. This is certainly not the service that we strive to provide our customers. We have shared your feedback with our team for further review. If you would like to reach us directly, please use the "Contact Us" page located on the bottom of the website for further assistance. We do apologize for any inconvenience.
The sushi sold by the business was moldy.
Business reply on Google
Please know that this is far from the quality of products we aspire to provide and have shared your experience with Store Leadership for review, Ozone. We would like to take the opportunity to have the Store Director speak with you regarding your experience. Please visit our website to chat or reach out to us using the Contact US link located at the bottom of our website. Thank you
Staff incorrectly charged extra for syrup pumps in a drink.
Business reply on Google
Sorry to hear about your experience in our Starbucks Jennifer. We’d like the opportunity to reach out to you directly. Could you please visit our contact us page on our website providing us with your best contact information and referencing this Google Review. Hope to hear from you soon!
Employee refused entry and acted aggressively toward customers before closing time.
Business reply on Google
Hi there Ivan. Your comments are concerning to us, and we'd like to get you in touch with the Store Director. Please visit our site to chat with us or use our CONTACT US page, so we can reach out to you. Hope to hear from you soon, have a nice day!
Staff refused entry to customers shortly before the store closed.
Store routinely overcharges customers and employs rude staff members.
Business reply on Google
Hello Carol! This is concerning, at your earliest convenience, please reach out to us on our site or reach out to us through our chat feature, or our Contact US page, so we can learn more about your experience. Thank you!
Store layout is difficult to navigate and prices are high.
Business reply on Google
This is concerning to hear, and we would like to know more about your visit. At your earliest convenience, may you please Chat with us on the Contact Us page on our website with information, such as the date at time of your shopping trip. We hope to hear from you soon.
Lottery machine malfunctioned and staff refused to address the lost money.
Business reply on Google
Hello Marcela, thank you for reaching out to us about your recent experience. We're saddened to hear about your experience with the lottery machine and would like to speak with you further about this. Please reach out to us on our website under Contact Us or through our chat feature. Thanks, we look forward to hearing from you.
Store was messy and staff were rude and unhelpful
High prices, frequent stock shortages, and inadequate parking facilities.