Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The store removed handles from all paper bags.
Business reply on Google
Hi Corey! Thank you for sharing your feedback. We're sorry to hear that the recent change to our paper bags has negatively impacted your shopping experience. We understand that small conveniences can make a big difference, especially when carrying your purchases. We appreciate you taking the time to share your concerns, and your feedback will be shared with the appropriate team for review. Feel free to reach out to us at our Contact Us page on the website if there's anything else you'd like to share or need help with.
malfunctioning card readers and ineffective app integration for store discounts
Business reply on Google
Hi Timothy, thank you for sharing your feedback. We understand the importance of a smooth and convenient shopping experience, including easy checkout and access to savings. We have shared your feedback with the appropriate team for review. If you'd like to discuss further details, please reach out to us via the 'Contact Us' page on our official website and reference this Google review. Thank you.
Staff member ejected customer for carrying a small dog in backpack
Business reply on Google
Hi Lala, thank you for sharing your feedback. We understand the importance of your concerns regarding your experience during your visit and your interaction with a member of our team. We have shared your feedback with the appropriate team for review. If you'd like to discuss further details, please reach out to us via the "Contact Us" page on our official website and reference this Google review.
Store refused to process a return for a Vons product.
Business reply on Google
Hi Z, thank you for bringing this to our attention. Your feedback has been noted and will be shared with the appropriate team to help ensure it is reviewed and addressed appropriately. If there's anything else you'd like to share or need help with, feel free to reach us at our Contact Us page on the website. We're here to improve your shopping experience!
The store has a persistent unpleasant odor in one section.
Business reply on Google
Hi D L! Thank you for the 1‑star review. We note your feedback regarding the store odor and your concerns about management conduct. Your comments will be reviewed with leadership and store teams to assess cleanliness standards and customer service practices. We appreciate you bringing this to our attention. For further assistance, please reach out to us via the “Contact Us” page on our official website and provide us with phone number and reference this google review. Thank you.
Deli staff ignored customer requests for assistance while talking.
Business reply on Google
Hi Paulette! Thank you for bringing this to our attention. We find this concerning, as you should have received timely assistance at the deli, especially after multiple requests. We appreciate you also recognizing the helpful service at self-checkout. The details you provided, including the date and time of your visit, will be shared for further review. For further assistance, please visit the "Contact Us" page on our official website, include your phone number, and reference this Google review. Thank you.
Employee made inappropriate and unprofessional comments regarding facial recognition…
Business reply on Google
Hello Kelsey, this is concerning to hear. We’d like to reach out to you directly regarding your experience. At your earliest convenience, can you please visit the contact us page located at the bottom of our official website and provide us with the best phone number to reach you and reference this google review? Thank you.
Employee yelled at customer and acted rudely in the store aisle.
Business reply on Google
Hi Kainoa, thank you for bringing this to our attention. Providing excellent customer service is our top priority. Your experience is important to us, and we will share this feedback with our store team. For further assistance, please reach out to us via the “Contact Us” page on our official website and provide us with phone number and reference this google review. Thank you.
Staff refused to honor a valid store coupon and provided poor service.
Business reply on Google
Hello S, we’re sorry to hear about your experience. Our team has been made aware of your concerns. If you’d like to provide more details about your experience or interested in a follow-up, please reach out to us via the “Contact Us” page on our official website and provide us with your phone number and reference this google review. Thank you.
Cashier made a pricing error and was unhelpful and sarcastic
Business reply on Google
Hello April, thank you for sharing your feedback. We appreciate you letting us know about your experience with the cashier and the issue regarding the 50% off items. Your comments about the interaction and pricing are important to us as we work to ensure accuracy and helpful service at checkout. Please visit the “Contact Us” page on our official website and include your phone number along with a reference to this Google review so we can assist you further.
Employee was disrespectful and management failed to address the complaint.
Business reply on Google
Hi Gustavo! Thank you for sharing this. We’re very sorry to hear about your experience, that’s not the service we aim to provide. We’re forwarding your feedback to our leadership team so it can be addressed properly. Thank you for bringing it to our attention. Feel free to reach out to us at our Contact Us page on the website if there's anything else you'd like to share or need help with.
Staff denied disability access to checkout lanes and cited false laws.
Business reply on Google
Hi Jo! Thank you for sharing your feedback. We hear the experience you described. We understand how important accessibility and convenience are for all our customers, and we take your concerns very seriously. Our intention is never to cause inconvenience or discomfort, and we will review our processes to ensure they align with both legal requirements and the needs of our customers with disabilities. Please know that your comments will be shared with our management team for immediate attention. For further assistance, please reach out to us via the “Contact Us” page on our official website and provide us with phone number and reference this google review. Thank you.
Inconvenient store entrance policy and unprofessional staff interaction.
Business reply on Google
Hi C! Thank you for taking the time to share your feedback with us. We appreciate your comments regarding the customer service and store entry process, as well as the interaction you experienced with our team member. Your input has been shared with our management team so they can review and address these concerns to improve the overall experience for our customers. For further assistance, please visit the "Contact Us" page on our official website, include your phone number, and reference this Google review. Thank you.
staff ignore customers and store access is restricted and slow
Business reply on Google
Hi DRA! Thank you for taking the time to share your experience. It’s clear that responsiveness and attentiveness are key concerns, both inside and outside the store. Your feedback highlights areas that impact the overall customer experience, and it will be shared with the appropriate team. For further assistance, please visit the "Contact Us" page on our official website, include your phone number, and reference this Google review. Thank you.
Long wait times due to slow staff and broken self-checkouts.
Business reply on Google
Thank you for sharing your experience, Josh. We understand how valuable your time is and how important efficiency is during checkout. Your feedback will be shared with the appropriate team for review. For further assistance, please visit our "Contact Us" page, include your phone number, and reference this Google review for optimal support.
Store sold expired, moldy meat and staff dismissed safety concerns.
Deli refused sandwich service and excessive product security measures.
Business reply on Google
Hello Wisdom, thank you for sharing your experience. We take concerns about service consistency and store accessibility seriously. If you’d like to provide more details about your experience or if you’d be interested in a follow-up, please reach out to us via the “Contact Us” page on our official website and provide us with your phone number and reference this google review. Thank you.
Security guard falsely accused customer of eating food in the store.
Business reply on Google
We are disappointed to hear that this has been your experience with the security guard during your recent visit, Marwa. This is certainly not the customer service that we strive to provide our customers. We have shared your feedback with our team for further review. If you would like a follow-up with our Store Director, Please use the "Contact Us" page located on the bottom of our website, and be sure to include your best contact information. We do apologize for any inconvenience.
Long wait times due to understaffing and broken self-checkout kiosks.
Staff displayed unprofessional behavior and aggressive conduct toward a customer.
Business reply on Google
Hi Jose. Thanks for your feedback! We'll be sure to share your comments with the District Manager.