Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
employees physically touching customers and their items without consent
Business reply on Google
Hi Leo, thank you for sharing your concerns. We’re very concerned to hear about your experiences at self‑checkout and that you felt unsafe. Thanks for sharing your experience with us share or need help with, feel free to reach us at our Contact Us page on the website.
Store sells expired food and lacks staff at checkout counters.
Business reply on Google
Hi The Helpful Nurse, we understand how important it is to have confidence in product quality and reliable service during your visits, and we appreciate the details you’ve provided about your recent experiences. Your feedback will be shared with the appropriate team for review. For further assistance, please visit our Contact Us page, include your phone number, and reference this Google review.
Long wait times due to insufficient open registers and no self-checkout.
Business reply on Google
Thank you for sharing your feedback with us Shelley. We understand how important convenience is, and we’ll be reviewing staffing and checkout availability to improve the experience. For further assistance, please reach out to us via the “Contact Us” page on our official website and provide us with phone number and reference this google review. Thank you.
Long checkout lines due to insufficient staffing during peak hours.
Business reply on Google
We apologize for the long lines, Pred. We have shared your comments with store leadership. Please feel free to chat with us on our site or reach out to us through our Contact US page with your phone number if you would like to be personally contacted. Have a wonderful weekl!
Long checkout lines and rude staff behavior regarding a child's snack.
Business reply on Google
Thank you for taking the time to share your feedback, Seymour. We take concerns like yours seriously, especially when they involve customer service and the overall in-store experience. Thank you for taking the time to share your feedback. We take concerns like yours seriously, especially when they involve customer service and the overall in-store experience. We understand your frustration with the wait times, staffing, and how certain situations were handled during your visit. These are areas we actively review, and your comments will be shared with the appropriate teams. Our intention is always to provide a smooth and respectful shopping experience, and while some store policies are in place for consistency, it’s clear this interaction could have been handled with more care and flexibility. If you’d like to discuss your experience further, we encourage you to visit the “Contact Us” section on our official website. Please include your phone number and reference this Google review so we can follow up appropriately.
Store refused to exchange a corked bottle of expensive wine.
Business reply on Google
Hi Monica! Thank you for taking the time to share your experience. We appreciate your recognition of our wine selection and understand your concerns regarding the bottle you purchased. While we follow California state regulations regarding alcohol returns, we also strive to ensure the quality of the products we offer. Your feedback about the condition of the wine and the timing of your purchase has been noted and will be shared with our leadership team for review. We value your input and will continue working to provide the best possible experience for all our customers. For further assistance, please visit the "Contact Us" page on our official website, include your phone number, and reference this Google review. Thank you.
Staff ignored customer and store sold expired food items.
Business reply on Google
Hello, thank you for sharing your experience. Respectful service and food quality are essential parts of the customer experience, and your feedback has been shared with the appropriate teams for internal review. Everyone deserves to be treated with courtesy and professionalism. We’d like the opportunity to look into this further and make things right. Please reach out to us via the “Contact Us” page on our official website, referencing this review. We appreciate you taking the time to bring this to our attention.
Staff member prohibited customer from taking photos of the store.
Business reply on Google
Hello Ben, thank you for sharing such a detailed review. We’re glad to hear you were impressed with the store’s cleanliness, layout, and overall shopping experience. Your feedback regarding the interaction with our team member has been noted and shared with store leadership for review. We appreciate you taking the time to highlight both the positives and the areas where we can improve the customer experience. If you’d like to provide more details about your experience or if you’d be interested in a follow-up, please reach out to us via the “Contact Us” page on our official website and provide us with your phone number and reference this google review. Thank you.
Long checkout lines and lack of staff assistance at the store.
Long checkout lines due to insufficient open registers.
Long checkout lines due to insufficient staffing during peak hours.
Business reply on Google
Hello Amir, Thank you so much for reaching out. Our team has been made aware of your concerns. If you’d like to provide more details about your experience or if you’d be interested in a follow-up, please reach out to us via the “Contact Us” page on our official website and provide us with your phone number and reference this google review. Thank you.
Store is understaffed, dirty, and has long checkout wait times.
Business reply on Google
Hi Andrew! Thanks for bringing this to our attention and sharing your store experiences to us. We are making this issue a top priority and laying the groundwork to ensure it will not happen again. Please be assured that these issues have been shared with the store management. For further assistance, please reach out to us via the “Contact Us” page on our official website and provide us with phone number and reference this google review. Thank you.
Manager was distracted and refused to provide requested cup size.
Business reply on Google
Hi Christiana! Thank you for sharing your feedback and bringing this to our attention. We are making this issue a top priority and taking steps to ensure it doesn’t happen again. Please be assured that your concerns have been shared with the appropriate department at Vons in San Diego, CA. For further assistance, please reach out to us via the 'Contact Us' page on our official website, provide a phone number, and reference this Google review. Thank you.
advertised prices do not match the final checkout prices
Business reply on Google
Thank you for bringing this to our attention, A. We are committed to ensuring accurate pricing and will address this issue with our team to improve our system. Please be assured that your feedback has been shared with the relevant department. If you have other questions, please reach out to us via the “Contact Us” page on our official website and provide us with phone number and reference this Google review.
Long wait times and poor customer service from floral department staff.
Business reply on Google
Hi Dane, please accept our apologies for the long lines and unsatisfactory customer service you received. We want to provide everyone with the most convenient shopping experience and the best customer service at all times. Your concerns will be directed to our Store Director for review. If you would like to be personally contacted regarding your experience, please visit us on our site or Contact Us page.
Long wait times due to insufficient staff and open registers.
Business reply on Google
It's important to us that our customers are more than satisfied, and we are sorry to hear that only one register was open when you visited. We have shared this with the Store Director to review. If you'd like a follow up from them, please visit our site to chat with us or use our CONTACT US page, so they can reach out to you. We appreciate the feedback you gave. Thank you for your precious time.
Long wait times, poor food quality, and unresponsive staff members.
Business reply on Google
We are so sorry to hear about the issues you experienced on your recent visit. We have ensured our team is aware to further address this. If you would like to be personally contacted regarding your encounter, chat with us on our website using the “Questions” bubble on the lower right-hand side or reach out on our Contact Us page.
Store staff are unhappy and frequently lack necessary inventory items.
Business reply on Google
Thank you for the honest feedback we have shared this with our Leadership we appreciate your business and look forward to providing a 5-star customer experience on your next visit!
Store failed to honor advertised sale price on bakery items
Customer was asked to leave the store by staff members.