Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Bank staff exhibit discriminatory behavior and hostility toward minority customers.
Business reply on Google
Hello Malachi, Thank you for taking the time to share your experience with us. We sincerely apologize for the negative experience you've had at our branch. It's important to us that all our customers feel respected and valued, and we are deeply concerned to hear about your experience. We take these matters seriously and would like to address this issue promptly. Please know that we are committed to providing a welcoming and supportive environment for everyone. We would appreciate the opportunity to discuss your experience further and work towards a resolution. If you are willing, please contact us directly at your earliest convenience. Thank you for bringing this to our attention, and we hope to regain your trust. Sincerely, WaFd Bank Customer Service Team
Bank manager was disrespectful to a customer due to language barrier.
Business reply on Google
Dear Siu Wai Ho, Thank you for taking the time to share your feedback with us. I am truly sorry to hear about your recent experience at our branch. We strive to provide respectful and inclusive service to all our customers, regardless of language barriers, and it is concerning to hear that we did not meet those expectations. Please know that we take this matter seriously and will address it with our team to ensure that all customers feel valued and respected. If you would like to discuss this further or have any additional details you wish to share, please feel free to reach out to us directly. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you and your mom better in the future. Sincerely, WaFd Bank Customer Service Team
Bank staff refused to assist with account issues
Business reply on Google
Hello Lara, We're sorry to hear you had a disappointing experience with the local branch. We are escalating your feedback to the local management team for review. -Nikki E.