WaFd Bank
💳 Finance & Insurance · 4 locations
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Bank staff exhibit discriminatory behavior and hostility toward minority customers.
Business reply on Google
Hello Malachi, Thank you for taking the time to share your experience with us. We sincerely apologize for the negative experience you've had at our branch. It's important to us that all our customers feel respected and valued, and we are deeply concerned to hear about your experience. We take these matters seriously and would like to address this issue promptly. Please know that we are committed to providing a welcoming and supportive environment for everyone. We would appreciate the opportunity to discuss your experience further and work towards a resolution. If you are willing, please contact us directly at your earliest convenience. Thank you for bringing this to our attention, and we hope to regain your trust. Sincerely, WaFd Bank Customer Service Team
Staff member was rude and unhelpful during a long branch visit.
Business reply on Google
Dear Weiji “Roach” Zhou, Thank you for taking the time to share your feedback with us. We sincerely apologize for the experience you had at our branch. Providing excellent customer service is a top priority for us, and it is concerning to hear that we fell short during your visit. We take your comments seriously and will address this matter with our team to ensure that such behavior is not repeated. Your feedback is invaluable in helping us improve our services and ensure a more positive experience for all our customers. If you would like to discuss this further or provide more details, please feel free to reach out to us directly. We appreciate your input and hope to have the opportunity to serve you better in the future. Thank you again for bringing this to our attention. Sincerely, WaFd Bank Customer Service Team
Bank manager was disrespectful to a customer due to language barrier.
Business reply on Google
Dear Siu Wai Ho, Thank you for taking the time to share your feedback with us. I am truly sorry to hear about your recent experience at our branch. We strive to provide respectful and inclusive service to all our customers, regardless of language barriers, and it is concerning to hear that we did not meet those expectations. Please know that we take this matter seriously and will address it with our team to ensure that all customers feel valued and respected. If you would like to discuss this further or have any additional details you wish to share, please feel free to reach out to us directly. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you and your mom better in the future. Sincerely, WaFd Bank Customer Service Team
Customer received a parking ticket while using the bank ATM.
Business reply on Google
Hello R Sea, Thank you for taking the time to share your experience with us. I'm sorry to hear about the inconvenience you faced while using our ATM. We understand how frustrating it can be to receive a parking ticket, especially during a quick visit. We strive to ensure our customers have a smooth and hassle-free experience, and your feedback is invaluable in helping us improve. Please feel free to reach out to our customer service team if you have any further concerns or if there's anything else we can assist you with. Thank you for bringing this to our attention. Best regards, WaFd Bank Customer Service Team
Staff refused service and exhibited discriminatory behavior toward potential customers.
Business reply on Google
Dear Stephanie, Thank you for taking the time to share your experience with us. I am truly sorry to hear about the negative encounter you had at our branch. We strive to provide excellent service to all our customers, and it is disappointing to learn that we fell short in your case. Please know that your feedback is important to us, and we take concerns about customer service very seriously. We will be addressing this matter with the team to ensure that all customers are treated with the respect and assistance they deserve. If you are still interested in opening an account, I would like to personally assist you in scheduling an appointment at your convenience. Please feel free to reach out to us directly, and we will do our best to accommodate your needs. Thank you again for bringing this to our attention, and I hope we have the opportunity to serve you better in the future. Sincerely, WaFd Bank Customer Service Team
The bank processes basic tasks with extreme inefficiency.
Business reply on Google
Thank you for your feedback, Redwood. We apologize for any inconvenience you experienced. We will address your concerns to improve our efficiency and provide a better experience for our customers.
Bank staff struggled to process a wire transfer efficiently.
Business reply on Google
Thank you for your feedback George Albantov, it’s disappointing to hear that your experience was less than satisfactory.
Bank delayed card replacement and closed account after service complaint.
Business reply on Google
We’re sorry to hear your experience was not the best, thank you for your feedback.
Bank charged unauthorized monthly fees and failed to resolve the issue.
Business reply on Google
We're sorry to hear you had a disappointing experience with the local branch. We are escalating your feedback to the local management team for review.
Teller failed to understand customer request and processed transaction incorrectly
Business reply on Google
Hello Prix Cole, We're sorry to hear you had a disappointing experience with the local branch. We are escalating your feedback to the local management team for review.
ATM charges fees despite being advertised as fee-free
Business reply on Google
Hello, We're sorry to hear you had a disappointing experience. You can contact our Client Care Center at 800-324-9375 for assistance. Thank you, Jazmin R.
Bank staff refused to assist with account issues
Business reply on Google
Hello Lara, We're sorry to hear you had a disappointing experience with the local branch. We are escalating your feedback to the local management team for review. -Nikki E.
Bank added unauthorized fees and incorrectly reported account as past due.
Business reply on Google
Hello Mr. Marshall Thurber, We are sorry to hear about this disappointing experience. We are escalating this request for research to our local management team for review. Please expect to hear back soon.-Jazmin R.
ATM malfunction swallowed card and bank refused to return it