Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff refused service and exhibited discriminatory behavior toward potential customers.
Business reply on Google
Dear Stephanie, Thank you for taking the time to share your experience with us. I am truly sorry to hear about the negative encounter you had at our branch. We strive to provide excellent service to all our customers, and it is disappointing to learn that we fell short in your case. Please know that your feedback is important to us, and we take concerns about customer service very seriously. We will be addressing this matter with the team to ensure that all customers are treated with the respect and assistance they deserve. If you are still interested in opening an account, I would like to personally assist you in scheduling an appointment at your convenience. Please feel free to reach out to us directly, and we will do our best to accommodate your needs. Thank you again for bringing this to our attention, and I hope we have the opportunity to serve you better in the future. Sincerely, WaFd Bank Customer Service Team
Bank delayed card replacement and closed account after service complaint.
Business reply on Google
We’re sorry to hear your experience was not the best, thank you for your feedback.
Bank charged unauthorized monthly fees and failed to resolve the issue.
Business reply on Google
We're sorry to hear you had a disappointing experience with the local branch. We are escalating your feedback to the local management team for review.
Bank added unauthorized fees and incorrectly reported account as past due.
Business reply on Google
Hello Mr. Marshall Thurber, We are sorry to hear about this disappointing experience. We are escalating this request for research to our local management team for review. Please expect to hear back soon.-Jazmin R.
ATM malfunction swallowed card and bank refused to return it