Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Staff member was rude and unhelpful during a long branch visit.
Business reply on Google
Dear Weiji “Roach” Zhou, Thank you for taking the time to share your feedback with us. We sincerely apologize for the experience you had at our branch. Providing excellent customer service is a top priority for us, and it is concerning to hear that we fell short during your visit. We take your comments seriously and will address this matter with our team to ensure that such behavior is not repeated. Your feedback is invaluable in helping us improve our services and ensure a more positive experience for all our customers. If you would like to discuss this further or provide more details, please feel free to reach out to us directly. We appreciate your input and hope to have the opportunity to serve you better in the future. Thank you again for bringing this to our attention. Sincerely, WaFd Bank Customer Service Team
Customer received a parking ticket while using the bank ATM.
Business reply on Google
Hello R Sea, Thank you for taking the time to share your experience with us. I'm sorry to hear about the inconvenience you faced while using our ATM. We understand how frustrating it can be to receive a parking ticket, especially during a quick visit. We strive to ensure our customers have a smooth and hassle-free experience, and your feedback is invaluable in helping us improve. Please feel free to reach out to our customer service team if you have any further concerns or if there's anything else we can assist you with. Thank you for bringing this to our attention. Best regards, WaFd Bank Customer Service Team
The bank processes basic tasks with extreme inefficiency.
Business reply on Google
Thank you for your feedback, Redwood. We apologize for any inconvenience you experienced. We will address your concerns to improve our efficiency and provide a better experience for our customers.
Bank staff struggled to process a wire transfer efficiently.
Business reply on Google
Thank you for your feedback George Albantov, it’s disappointing to hear that your experience was less than satisfactory.
Teller failed to understand customer request and processed transaction incorrectly
Business reply on Google
Hello Prix Cole, We're sorry to hear you had a disappointing experience with the local branch. We are escalating your feedback to the local management team for review.
ATM charges fees despite being advertised as fee-free
Business reply on Google
Hello, We're sorry to hear you had a disappointing experience. You can contact our Client Care Center at 800-324-9375 for assistance. Thank you, Jazmin R.