WellNow Urgent Care
🩺 Health & Wellness · 2 locations
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
long wait time despite having a scheduled appointment
Business reply on Google
We understand how frustrating long wait times can be, Nancy, and we appreciate you taking the time to share your experience with us. We’d like the opportunity to look into this further. Please email your visit details (full name, date of birth, location, and date visited) to [email protected] so our team can review your concerns and follow up with you.
Staff members were overheard speaking unprofessionally about a patient.
Business reply on Google
Thank you for bringing your experience to our attention, Tara. What you’ve described is not reflective of the level of care and respect we aim to provide. When you have a moment, please email [email protected] with additional details (full name, date of birth, location and date visited) so we can look into this further and follow up with you.
Long wait time despite having a scheduled appointment.
Business reply on Google
Thank you for sharing your experience with us, Kyra. While there are occasions when unexpected changes in availability occur, we strive to minimize these situations and to accommodate our patients as quickly as possible. If you would like to discuss your experience further, please reach out to us directly at [email protected]. We would appreciate the opportunity to restore your trust.
Urgent care refused to treat elderly patient after confirming availability.
Business reply on Google
Thank you for bringing your concerns to our attention, Julie. We would appreciate the opportunity to discuss this further; please email our support team at [email protected] so we may assist you.
The urgent care facility failed to open during scheduled business hours.
Business reply on Google
Oh no, Ashley! That doesn’t sound like the experience we want for you. We’d really love to make things right, please reach out to us at [email protected] so we can help.
The staff provides poor service and wastes patient time.
Business reply on Google
Hey Jacqueline, we never want our patients to have a frustrating experience. Please email us at [email protected] with your visit details, we’d love to help!
Front desk staff refused to provide medical care to a child.
Business reply on Google
Hi Ashley, we appreciate you sharing your concerns and want to look into this for you. Please reach out to us at [email protected] with the patient’s full name, visit date, and the best way to contact you.
Clinic failed to provide promised treatment and had unsanitary conditions.
Business reply on Google
Hi there. We’re disappointed to hear this. When you have a moment, please email us at [email protected] with more details so we can assist you further.
Rude front desk staff and delayed follow-up communication regarding medical results.
Business reply on Google
Hi Kam, we appreciate you sharing your thoughts with us. Your feedback helps us improve, and we’d love to address any concerns. Please reach out to us at [email protected] with more details. -The Customer Service Team
Staff failed to honor scheduled appointment and provided poor customer service.
Business reply on Google
Hi Jamie, thank you for sharing your concerns. We’d like to look into this for you. Please email us at [email protected] with the patient’s full name, visit date, and your preferred contact method.
Provider misdiagnosed child and staff neglected patient during long wait
Business reply on Google
Hi Miranda, we're sorry to hear about your experience. We want to help and look into this situation. When you have a moment, please send us an email at [email protected]. Thank you for bringing this to our attention. -The Customer Service Team
appointments are not honored and wait times are excessive
Business reply on Google
Hi Madi, we understand how frustrating long wait times can be. We appreciate your patience and would love to hear more about your experience—please email us at [email protected]. -The Customer Service Team
Long wait times and unprofessional staff behavior reported.
Business reply on Google
Hi Teresita, we're sorry to hear about your experience. We want to help and look into this situation. When you have a moment, please send us an email at [email protected]. Thank you for bringing this to our attention. -The Customer Service Team
Provider failed to issue refund for overcharged insurance claim
Business reply on Google
Sorry for any billing worries, Susan. We’re here to help! Please send us an email at [email protected], and we’ll be happy to look into this for you. -The Customer Service Team
The patient experienced a ninety minute wait past the scheduled appointment time.
Business reply on Google
Hi D, we're sorry to hear about your experience. We want to help and look into this situation. When you have a moment, please send us an email at [email protected]. Thank you for bringing this to our attention. -The Customer Service Team
The business overcharged for services and failed to process insurance correctly.
Business reply on Google
Hi Jacob, we're sorry to hear about your experience. We want to help and look into this situation. When you have a moment, please send us an email at [email protected]. Thank you for bringing this to our attention. -The Customer Service Team
Unprofessional staff, poor medical examination, and unsanitary facility conditions.
Business reply on Google
Hi Silke, we're sorry to hear about your experience. We want to help and look into this situation. When you have a moment, please send us an email at [email protected]. Thank you for bringing this to our attention. -The Customer Service Team
Facility demanded upfront payment despite zero dollar copay verification
Business reply on Google
Hi Iam, we're sorry to hear about your experience. We want to help and look into this situation. When you have a moment, please send us an email at [email protected]. Thank you for bringing this to our attention. -The Customer Service Team
The business closes earlier than the posted operating hours.
Business reply on Google
Hi Jessie, we’re really sorry for any issues you experienced. Please send us an email at [email protected] with your visit details so we can work to resolve this. -The Customer Service Team
Long wait times and refusal to perform requested medical imaging
Business reply on Google
Hi Cee, we're sorry to hear about your experience. We want to help and look into this situation. When you have a moment, please send us an email at [email protected]. Thank you for bringing this to our attention. -The Customer Service Team