Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Long wait time despite having a scheduled appointment.
Business reply on Google
Thank you for sharing your experience with us, Kyra. While there are occasions when unexpected changes in availability occur, we strive to minimize these situations and to accommodate our patients as quickly as possible. If you would like to discuss your experience further, please reach out to us directly at [email protected]. We would appreciate the opportunity to restore your trust.
The staff provides poor service and wastes patient time.
Business reply on Google
Hey Jacqueline, we never want our patients to have a frustrating experience. Please email us at [email protected] with your visit details, we’d love to help!
Long wait times and unprofessional staff behavior reported.
Business reply on Google
Hi Teresita, we're sorry to hear about your experience. We want to help and look into this situation. When you have a moment, please send us an email at [email protected]. Thank you for bringing this to our attention. -The Customer Service Team
Provider failed to issue refund for overcharged insurance claim
Business reply on Google
Sorry for any billing worries, Susan. We’re here to help! Please send us an email at [email protected], and we’ll be happy to look into this for you. -The Customer Service Team
The patient experienced a ninety minute wait past the scheduled appointment time.
Business reply on Google
Hi D, we're sorry to hear about your experience. We want to help and look into this situation. When you have a moment, please send us an email at [email protected]. Thank you for bringing this to our attention. -The Customer Service Team
Long wait times and refusal to perform requested medical imaging
Business reply on Google
Hi Cee, we're sorry to hear about your experience. We want to help and look into this situation. When you have a moment, please send us an email at [email protected]. Thank you for bringing this to our attention. -The Customer Service Team
Urgent care refused medical treatment and allegedly discriminated against a patient.
Business reply on Google
We’re disappointed to hear this. When you have a moment, please email us at [email protected] with more details so we can assist you further.
Patient experienced excessive wait times despite having a scheduled appointment.
Business reply on Google
Hi Charletta, we understand how frustrating long wait times can be. We appreciate your patience and would love to hear more about your experience—please email us at [email protected].
Urgent care refused service to walk-in patient before closing time.
Business reply on Google
We’re disappointed to hear this, April, and we’re here to help. When you have a moment, please email us at [email protected] with more details so we can assist you.
The urgent care facility failed to open during scheduled business hours.
Business reply on Google
Hi Tammy. We'd like to learn more about your experience and discuss your concerns. Please reach out to us at [email protected] with the patient's full name, the date of your visit, and the best way to contact you.
The urgent care facility was closed during posted operating hours.
Business reply on Google
We'd like to learn more about your experience and discuss your concerns. Please reach out to us at [email protected] with the patient's full name, the date of your visit, and the best way to contact you.
incorrect billing charges and failure to process requested refunds
Business reply on Google
Hi Matthew. We'd like to learn more about your experience and discuss your concerns. Please reach out to us at [email protected] with the patient's full name, the date of your visit and the best way to contact you.
Incorrect billing practices and unnecessary medical treatment provided by staff.
Business reply on Google
Hi Chelsea. We would like the opportunity to discuss your concerns and resolve any issues. Please reach out to us at [email protected] with the patient's full name, the date of your visit and the best way to contact you.
Long wait times and refusal to provide requested medical treatment.
Business reply on Google
Hi Brian. We'd like to learn more about your experience and discuss your concerns. Please reach out to us at [email protected] with the patient's full name, the date of your visit and the best way to contact you.
The clinic demanded an incorrect upfront payment despite insurance coverage.
Business reply on Google
Hi Amanda. We would like the opportunity to discuss your concerns and resolve any issues. Please reach out to us at [email protected] with the patient's full name, the date of your visit and the best way to contact you.
Medical misdiagnosis led to unnecessary psychiatric hospitalization and delayed diabetes…
Business reply on Google
Hi Bobby. We would like the opportunity to discuss your concerns and resolve any issues. Please reach out to us at [email protected] with the patient's full name, the date of your visit and the best way to contact you.
The clinic is charging an incorrect copay amount for services.
Business reply on Google
Hi Katharyn. We understand your frustration. The cost to an individual patient can vary based on their insurance carrier and plan. We encourage you to reach out directly to your insurance provider to understand how your claim was processed.
Staff refused to verify insurance and demanded upfront payment.
Business reply on Google
Hi Lynn. We would like the opportunity to discuss your concerns and resolve any issues. Please reach out to us at [email protected] with the patient's full name, the date of your visit and the best way to contact you.
Patient billed for unrendered telehealth services despite confirmation of no charge.
Business reply on Google
Hi Rachel. We'd like to learn more about your experience and discuss your concerns. Please reach out to us at [email protected] with the patient's full name, the date of your visit and the best way to contact you.
Staff were rude and failed to provide necessary medical assistance.
Business reply on Google
Hi Brian. We'd like to learn more about your experience and discuss your concerns. Please reach out to us at [email protected] with your full name, the date of your visit and the best way to contact you.