Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Bank requires in-person visits for account changes during rate increases.
Business reply on Google
I'd like to see how we can help. At your convenience, send an email to [email protected] with your full name, phone number, and address (no account numbers). Please also include your Google username, and mention you posted a review on a Wells Fargo location. Thank you for your time. -Tania
Staff member exhibited rude and intimidating behavior toward the customer.
Business reply on Google
Hi, Joel. I'm disappointed to learn about your experience with this branch associate at this location. This is not the customer experience we strive for, and I hope you'll accept my sincere apology. I'd like to forward these concerns to the appropriate teams for further review. Please share your full name, phone number, and address in an email to [email protected]. Be sure to include the link to your Google review as well (no account numbers). Thank you for your feedback and I look forward to hearing from you. -Angie
Staff lacks knowledge of branch procedures and appointment systems.
Business reply on Google
Hi. I'm very sorry this has been your experience. Please email me at [email protected] with your full name, phone number, address, and more details about your visit (no account numbers). Also, please share the link to your review on a Wells Fargo location. I’ll forward your concerns appropriately. -Alex
Bank staff refused service and provided unprofessional comments regarding appointments.
Business reply on Google
Your post concerns me, Bruce, and I’d like to have your experience reviewed in detail. At your convenience, send an email to [email protected] with your full name, phone number, address, and some additional details about what took place (no account numbers). Please also include your Google username and mention you posted a review on a Wells Fargo location. Thank you very much for your time. -Jessica, Wells Fargo HL Social
Inability to schedule wire transfer due to website and service issues.
Business reply on Google
I apologize for any frustration, Laurie. We have temporarily closed a number of locations for the safety of our customers and employees and continue to monitor how we are responding to the COVID-19 situation as it evolves. If you’d like to discuss your concerns further, please feel free to email us at [email protected] (no account numbers). -Shannon, Wells Fargo HL Social
Staff provided unhelpful service and incorrect contact information for loan assistance.
Business reply on Google
Hi, Nick. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Janet, Wells Fargo HL Social
customer unable to access funds in their bank account
Business reply on Google
We apologize for the delayed response due to the disabling of this functionality by Google and continued high volumes associated with COVID-19. We would like the opportunity to help. If you still need assistance, please email [email protected] with additional details, and I'll do my best to ensure this matter is addressed. Be sure to include your Google username, and refrain from sharing account or loan numbers. Thank you for your time. -Shaun, Wells Fargo HL Social
The bank location does not provide public restroom access for customers.