Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
staff incompetence caused significant delays and errors in account setup
Business reply on Google
Hi, Mike. Thank you for sharing your experience with us. We understand how time-consuming it must have been to navigate the challenges you described while trying to open a new business account. We'd like the opportunity to help escalate this matter to the appropriate team. Please email us at [email protected] with your reviewer name, full name, and preferred method of contact (no account numbers). Also, include a link to your review for reference. -Isaiah
Bank charged excessive overdraft fees instead of the legal limit.
Business reply on Google
Hello, Broc. Thanks for leaving us a review. Fees can certainly feel overwhelming. We value your time and relationship with us. To have your sentiments forwarded appropriately, please send an email to [email protected] with your full name, phone number, and the link to this Google review (no account numbers). Additionally, visit https://www.wellsfargo.com/checking/overdraft-services/ for information on our overdraft services. -Cedrick
Bank failed to provide necessary information regarding overdraft services.
Business reply on Google
Hello, Michael. Making sure you have the necessary information to help you make an informed decision is imperative. I want to make sure the appropriate team addresses your concern. Please send an email to [email protected] with your full name, phone number, and link to this Google review (no account numbers). I look forward to hearing from you. -Dillon
bank policy prevents depositing cash into a relative's account
Business reply on Google
Hi, there. We appreciate your feedback, and I would like to ensure the correct team looks into this concern for you. To do so, please send an email to [email protected] with more details, your reviewer name, full name, phone number, and link to this Google review (no account numbers). I look forward to hearing from you. -Isaiah
The bank failed to protect the client from fraudulent activity.
Business reply on Google
Hi there. Experiencing fraud can feel alarming, and I'm truly sorry to see this. We'd like to help escalate this matter to the appropriate team for further review. To do so, please send an email to [email protected] with more details, your reviewer name, full name, phone number, and link to this Google review (no account numbers). I look forward to hearing from you. -Isaiah
Long wait time due to lack of a queuing system
Business reply on Google
Hi, Kamal. Making an appointment is the best way to be seen by a notary at our branch. I will have the appropriate team look into what happened with this. To do so, please send me an email to [email protected] with more details, your full name, phone number, and link to this Google review (no account numbers). I look forward to hearing from you. -Alfredo
The drive-through ATM is broken and phone support cannot reset PIN.
Business reply on Google
Hi, Mikey. I'm very sorry to learn about your experience with this location. To ensure I can forward each of your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I appreciate your feedback and look forward to discussing this further. -Nick, Wells Fargo HL Social
Bank staff refused to provide assistance for a simple banking matter
Business reply on Google
I'm truly sorry to see this and I want to make sure your experience is reviewed and addressed, Ingrid. Please provide some more details in an email to [email protected] (no account numbers). Be sure to mention this review and your Google username in your email. Thank you in advance. -Liz, Wells Fargo HL Social
Bank refused to accept cash deposit into customer account
Business reply on Google
Thanks for your feedback, Kelsey. Could you tell me more about what happened in an email? Please address it to [email protected], and be sure to mention your review and Google username (no account numbers). I'll make sure your experience is reviewed by the appropriate team. -Janet, Wells Fargo HL Social
Staff incorrectly removed overdraft protection and provided misleading information about…
Business reply on Google
I appreciate your feedback, Desiree. This is not the customer experience we strive for, and I hope you’ll accept my sincere apology for what happened. Please email me with your Google username at [email protected], and also mention your review on a Wells Fargo location (no account numbers). I appreciate your feedback and look forward to addressing your concerns. -AJ, Wells Fargo HL Social
staff ignored customer while socializing with each other
Business reply on Google
I’m sorry to see you experienced a long wait, Jennifer. Let me look into these concerns for you. Without sharing account numbers, please provide your full name, Google username, phone number, and address to [email protected]. Be sure to also mention you posted a review on a Wells Fargo location. Thanks. -Liz, Wells Fargo HL Social
rude staff and insufficient cashiers prevented loan payment
Long wait times and rude, slow staff at the bank branch.
excessive wait time despite staff availability
The drive-thru service at this bank location is extremely slow.
Bank failed to close account and charged unauthorized service fees.