Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Bank failed to resolve a dispute for services not received
Business reply on Google
Hi, Carrington. It can be surprising when a claim gets denied and I want to ensure you have helpful information to understand what occurred. Typically, once our research is complete, you will receive a final resolution letter in the mail detailing our findings. For more details about the claim process, visit https://www.wellsfargo.com/debit-card/claims/. However, to ensure this is thoroughly reviewed, please email [email protected] with your full name, preferred method of contact, review ID Y1698936369, and a link to this Google review (no account numbers). -Jade
Teller was rude and made unprofessional accusations regarding account security
Business reply on Google
Hi. Being able to deposit your check easily can be comforting. In order to review this matter appropriately, please email to [email protected] with your full name, preferred method of contact (email or phone number), and link to this Google review (no account numbers). -Alfredo
The bank manager was dismissive and unprofessional toward the customer.
Business reply on Google
It's upsetting to read that you had a negative experience when visiting our branch. Your concerns matters, and we are committed to assuring every interaction you have with us is positive and respectful. It is imperative to us that your concerns are addressed appropriately. Please send an email to [email protected] with more details about your experience, your full name, phone number, and a link to this Google Review (no account numbers). I value this chance to ensure you are heard.-Desiree
Bankers refused to open an account without an appointment
Business reply on Google
Hello, Aghashir. Thank you for taking the time to reach out to us about your experience. Your time is valuable and opening an account should be a convenient experience. I want to make sure the appropriate team addresses your concern. Please send an email to [email protected] with your full name, phone number, and link to this Google review (no account numbers). I look forward to hearing from you. -Dillon
Branch manager exhibits unprofessional behavior and dismisses customer concerns.
Business reply on Google
Hi. I'm very sorry this has been your experience. Please email me at [email protected] with your full name, phone number, address, and more details about your visit (no account numbers). Also, please include the link to your review on this Wells Fargo location. I’ll forward your concerns appropriately. -Josh
Manager was rude and refused to provide hand sanitizer to customers.
Business reply on Google
It’s upsetting to read that your recent interaction was not aligned with your expectations when visiting us. Wells Fargo works diligently to ensure the safety of our customers within our branch locations. Your relationship and feedback are important to us, and we’d like the opportunity to address your concerns. Please email us at [email protected] with your full name, phone number, link to your Google Review, and more details around your visit (no account numbers). -Yosari
Staff provided unprofessional service and failed to provide requested account…
Business reply on Google
Hello, Aj. Thank you for the update. I can see how upsetting your experience has been trying to close out your late Father’s accounts and I truly apologize for the inconveniences and struggles you have faced. I want to make sure your concerns are addressed properly. So I can help, please send an email with your Father’s full name, phone number that was on file, your sister’s full name, phone number, and your full name, and phone number to [email protected]. Please also be sure to send a link to your Google Review. -Desiree
lack of staff assistance and lobby management
Business reply on Google
Hello, Ignacio. We appreciate your feedback, and I would like to ensure the correct team looks into this concern for you. To do so, please send me an email to [email protected] with more details, your full name, phone number, and link to this Google review (no account numbers). I look forward to hearing from you. -Dillon
Inconvenient requirement to close a CD in person at a branch
Business reply on Google
I'm disappointed to read your review, and I'd like to hear more about your experience with this location. Without sharing account numbers, please email us at [email protected] with your full name, phone number, and a link to this Google review. I assure you I’ll do my best to address your concerns. -Amanda
Bank failed to assist customer after account was hacked and compromised.
Business reply on Google
Your post concerns me, Deanna, and I’d like to have your experience reviewed in detail. At your convenience, send an email to [email protected] with your full name, phone number, address, and some additional details about what took place (no account numbers). Please also include your Google username and mention you posted a review on a Wells Fargo location. Thank you very much for your time. -Casey, Wells Fargo HL Social
Bank tellers were rude and unprofessional.
Business reply on Google
Hello there. I’m truly sorry about the rude customer service you experienced at this branch. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to mention you posted a review on a Wells Fargo location as well so I can forward your concerns appropriately. Thanks so much. -AJ, Wells Fargo HL Social
Long wait times despite staff availability
Business reply on Google
Thanks so much for your feedback, Steven. I truly apologize for any inconvenience this has caused you. Please email me at [email protected] with your, full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to addressing this matter. -AJ, Wells Fargo HL Social
Business hours information on Google is outdated
Business reply on Google
Thanks for bringing this to our attention, Cynthia. We appreciate the feedback, and this issue has been reported to the appropriate teams. Feel free to email me at [email protected] with any questions or concerns. Be sure to mention your full name and Google username (no account numbers). -Jessica, Wells Fargo HL Social
Excessive wait times at the drive-thru and unfriendly staff service.
Business reply on Google
This is valuable feedback, Erica. I'm very sorry about the slow customer service at this branch. Please email me at [email protected] with your Google username and more details about your visit (no account numbers). Also, please mention your review on a Wells Fargo location. I’ll forward your concerns appropriately. -AJ, Wells Fargo HL Social
excessive wait time prevented customer from receiving service
Banker was rude and unhelpful regarding an incorrect overdraft fee charge.
Staff denied restroom access and exhibited poor customer service.
Long wait time due to staff engaging in personal conversation