Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Bank staff refused to open an account due to shift timing.
Business reply on Google
Hello there. We appreciate your willingness to provide insight, as it allows us the opportunity to review and better understand your interaction. This is not the quality of service we aim to provide, and we want to ensure your feedback is directed to the appropriate team for further review. To help do so, please send us an email with your full name, phone number, the link to this Google review, and case ID: Y1667070490 to [email protected]. Do not include any account numbers. Thank you for taking the time to bring this to our attention. -Ant
Staff refused to assist with opening a business account.
Business reply on Google
Hi there, Pierre. Thanks for leaving us a review. Knowing what options you have to open an account can give you peace of mind. Although you can apply for an account in person, you may also apply for one online if you're at least 18 years old and a legal U.S. resident. For more information on opening a business account, visit https://www.wellsfargo.com/biz/. Additionally, I want to ensure that your experience is properly addressed. To do so, please send an email to [email protected] with your full name, phone number, and the link to this Google review (no account numbers). -Jade
The bank employee displayed a rude and unprofessional attitude.
Business reply on Google
Hello, Dasja. Thanks for leaving us a review. This is certainly not the experience we want you to have when visiting our branch. To ensure the appropriate team looks into this, please send an email to [email protected] with your full name, phone number, and the link to this Google review (no account numbers). -Cedrick
Staff ignored customer and exhibited discriminatory behavior.
Business reply on Google
Hi, Tamiah. I sincerely apologize to hear about your experience. We take this issue seriously and appreciate you bringing it to our attention. To ensure I can ask the appropriate team to look into what happened, please share some additional details along with your full name, phone number, and address in an email to [email protected]. I ask that you include a link to your Google review as well (no account numbers). Thanks. -Isaiah
Long wait times and teller errors during transactions
Business reply on Google
Hi. This is valuable feedback. I'm very sorry about the customer service at this branch. Please email me at [email protected] with your full name, phone number, address, and more details about your visit (no account numbers). Also, please share the link to your review on a Wells Fargo location. I’ll forward your concerns appropriately. -Alex
Bank failed to secure account and denied access to personal funds
Business reply on Google
Hi, Trevor. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -AJ, Wells Fargo HL Social
The bank does not answer phone calls and disconnects after waiting.
Business reply on Google
I'm sorry connecting with this branch over the phone has been difficult. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I appreciate your feedback and look forward to discussing this further. -Nick, Wells Fargo HL Social
Bank branch repeatedly unable to provide change for business accounts
Business reply on Google
I apologize for the experience, Sean, and I'd like to take a closer look at what took place. Please send an email to [email protected] including your full name, username, phone number, and address and mention you were referred from Google. To ensure your privacy is protected, refrain from using account numbers in your response. Thank you for your time. ~Casey
excessive wait times for notary services causing financial delay
Customer experienced a forty minute wait for a personal banker.