Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
bank policy on early check deposit availability is inconsistent
Business reply on Google
Hi Robert. Understanding Early Pay Day can be helpful. The day and time we make funds available will depend on when we receive information about your deposit from your employer or other payor, which can vary from deposit to deposit. You can visit, https://www.wellsfargo.com/checking/early-pay-day/ for more information. -Odalys
Staff are rude and consistently fail to honor scheduled appointment times.
Business reply on Google
Hello, Shanti. Knowing that you can visit the branch and have your appointment time respected is fundamental. We value your business and hope to serve you many more years. I would like to further look into what happened. Please send an email to [email protected] with more details, your full name, phone number and the link to your Google review. -Tania
Bank placed an extended hold on a large customer deposit
Business reply on Google
Hi, Howard. I'm very sorry this has been your experience. Please email me at [email protected] with your full name, phone number, address, and more details about your visit (no account numbers). Also, please include the link to your review on this Wells Fargo location. I’ll forward your concerns appropriately. -Josh
Office personnel were unavailable and unhelpful with customer requests.
Business reply on Google
Hello, Chandra. thank you for taking the time to reach out to us about your experience. Making sure you receive quality service is imperative. I want to make sure the appropriate team addresses your concern. Please send an email to [email protected] with your full name, phone number, and link to this Google review (no account numbers). I look forward to hearing from you. -Dillon
staff failed to greet customers and prioritized personal conversations over service
Business reply on Google
Thank you for taking the time to provide us your feedback. To ensure we address this matter, please send more details in an email to [email protected] with your full name, phone number, your Google username and a link to your review. For security purposes, we ask that you do not include any account or card numbers in your message. -Anthony
Excessive wait times at the bank branch on Saturdays.
Business reply on Google
I'm sorry to hear about your experience at this location. We want to learn and improve from this feedback, and I'll do my best to ensure this matter is addressed. Please send an email to [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include a link to your review on this Wells Fargo location as well. Thank you for your time. -Becky
Bank employee refused service for arriving one minute after closing time.
Business reply on Google
Hi. This is not the experience we want you to have when visiting our location. We want to learn and improve from this feedback, and we'll do our best to ensure this matter is addressed. Please send us an email to [email protected] with your full name, and phone number (no account numbers). Be sure to also include a link to your review on this Wells Fargo location as well. Thank you for your time. -Klarissa
Unauthorized credit card opened using incorrect social security number
Business reply on Google
We take this issue seriously and appreciate you bringing it to our attention. To ensure I can ask the appropriate team to look into what happened, please share some additional details along with your full name, phone number, and address in an email to [email protected]. I ask that you include a link to your Google review as well (no account numbers). Thanks. -Nick
Long wait time due to insufficient teller assistance
Business reply on Google
I understand your time is valuable, and I apologize sincerely for the inconvenience. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. -Nick, Wells Fargo HL Social
Employee restricted customer parking despite available spaces on the premises.
Business reply on Google
I'm sorry to see this, Jordan, and I’d like to learn more about your experience at this location. Please share some additional details along with your full name, phone number, and address in an email to [email protected]. I ask that you mention your review and Google username as well (no account numbers). Thanks for your feedback. -Nick, Wells Fargo HL Social
The ATM machines were dirty and contained an unidentified liquid.
Business reply on Google
Thanks for taking the time to share this with us. I’m sorry for any frustration this experience caused. I've forwarded your ATM feedback to the appropriate teams. Please feel free to email [email protected] with your Google username and details of any additional concerns (no account numbers). -Nick, Wells Fargo HL Social
Lack of security and limited drive-thru service options at branch.
Business reply on Google
Thank you for bringing these concerns to our attention. I want to make sure this is reviewed and addressed. Please email [email protected] with your full name, Google username, phone number, and address (no account numbers). Be sure to include some more details and mention you posted this review. -Liz, Wells Fargo HL Social
Customer experienced unfair queue management and rude staff behavior.
Business reply on Google
Hi, Scott. I’m sorry for the long wait and for your negative experience with one of our team members. I want to be sure this feedback is forwarded appropriately. Please email [email protected] with your Google username and mention your review on a Wells Fargo location along with any other details you'd like to include (no account numbers). Thanks so much. -Janet, Wells Fargo HL Social
Long wait times and unprofessional staff behavior at the bank branch.
poor customer service and unprofessional staff treatment
Bank employee was rude and unhelpful regarding a change request.