Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
insufficient parking and slow service due to understaffing
Business reply on Google
Being able to find a parking sport near the entrance can be beneficial. We appreciate your feedback as it helps us make improvements. I have shared this with the branch manager. Thank you. -Tania
Excessive wait times due to understaffed bank counters.
Business reply on Google
Hi, Shay. Thank you for leaving a review and bringing your experiences to our attention. We want to be reliable to ensure that customers can receive efficient assistance. So that I can have this properly addressed, please email [email protected] with your full name, preferred method of contact, any additional details, and a link to this Google review. For your security, do not include any account numbers in your response. -Jade
Branch failed to notify customer of delivery and ignored phone calls.
Business reply on Google
Thanks for leaving us a review, Thomas. It's disheartening to read about your recent visit. Being able to receive courteous and professional service can make you feel comfortable and supported. Your time is certainly valuable. To ensure the appropriate team can review your experience, please send an email to [email protected] with your full name, preferred contact method, and the link to this Google review (no account numbers). Thank you. -Ian
staff were inattentive and unprofessional during customer transactions
Business reply on Google
Hello, Terra. Thank you for taking the time to reach out to us and provide this insight into your experience. Making sure you get the help you need is paramount to a positive banking experience. I want to make sure your concerns are reviewed appropriately. Please email me at [email protected] with your full name, preferred method of contact, more details about your experience, and a link to this review. We're here to help. For your security, do not provide any loan or account numbers in your email. I look forward to speaking with you soon. -Dillon
The bank canceled a scheduled appointment shortly before the start time.
Business reply on Google
Getting your appointment canceled with such short notice can be frustrating. Please allow our support group to review and address this accordingly. Email us at [email protected] with your full name, phone number with dashes, and link to this Google Review. -Jules
Excessive wait times due to understaffing at the bank branch.
Business reply on Google
Thank you for taking the time to leave a review. I am sorry to hear about your experience. So I can look into this for you, please email us at [email protected] with your full name, phone number, and the link to your review (no account numbers). -Mary
Excessive wait times and refusal to provide customer access to funds.
Business reply on Google
I understand your time is valuable, and I sincerely apologize for the inconvenience and experience you had. To ensure your feedback is forwarded appropriately, please send an email to [email protected] with some additional details about your visit (no account numbers). Be sure to include your username, and mention you posted a review on a Wells Fargo location. Thank you for your time. -Tania
Customer experienced long wait times and lack of attention from staff.
Business reply on Google
This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concern. Please send an email to [email protected] with your full name, phone number, and link to this Google review (no account numbers). I look forward to hearing from you. -Odalys
Banker was rude and impatient while attempting to open an account.
Business reply on Google
I'm disappointed to read your review, and I'd like to hear more about your experience with the associates at this location. Without sharing account numbers, please email me at [email protected] with your full name, phone number, and address along with a link to your Google review. I assure you I’ll do my best to address your concerns. Thank you. -Angel
The branch closes before the posted operating hours.
Business reply on Google
Hi, Mervat. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concern. Please send an email to [email protected] with your full name, phone number, and link to this Google review (no account numbers). I look forward to hearing from you. -Anel
Long wait times and poor customer service from bank staff.
Business reply on Google
Hi. This is valuable feedback. I'm very sorry about the customer service at this branch. Please email me at [email protected] with your full name, phone number, address, and more details about your visit (no account numbers). Also, please share the link to your review on a Wells Fargo location. I’ll forward your concerns appropriately. -Alex
Bank failed to assist customer with stolen checks
Business reply on Google
Hi. This is valuable feedback, Denny. I'm very sorry to hear this. Please email me at [email protected] with your full name, phone number, address, and more details about your visit (no account numbers). Also, please share the link to your review on a Wells Fargo location. I’ll forward your concerns appropriately. -Alex
Customer waited an hour only to be denied service by staff.
Business reply on Google
Hi, Abed. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please provide your full name, phone number, and a like to your review in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -AJ
Staff members exhibit unprofessional and discriminatory behavior toward customers.
Business reply on Google
Me gustaría saber qué ocurrió para que te sientas de esta manera, Brayam. Cuando te resulte conveniente, envía un correo electrónico a [email protected] con detalles adicionales sobre tu experiencia (sin números de cuenta), quiero asegurarme de que tu inquietud se atienda. Incluye tu usuario de Google y menciona que publicaste un comentario sobre una sucursal de Wells Fargo. Gracias por tomarte el tiempo para comunicarte con nosotros. -Casey, Wells Fargo HL Social
Excessive wait time for teller service despite staff presence.
Business reply on Google
Thanks for bringing this to our attention. I apologize for the inconvenience this has caused you. To ensure I can forward your concerns to the appropriate team, please mention your full name, phone number, mailing address, and Google username in an email to [email protected] (no account numbers). Thanks so much. -AJ, Wells Fargo HL Social
Long wait times due to insufficient teller staffing at the branch.
Business reply on Google
Thank you for your detailed review, Paula. I'm truly sorry you haven't received the customer service you expect of us, and I want to thoroughly review your concerns. Please email me at [email protected] with your full name, username, phone number, and address (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social
Bank refused to notarize a vehicle title document
Business reply on Google
I appreciate you bringing this to our attention, and I’ll do my best to ensure this matter is addressed. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. I look forward to hearing from you. -Jessica, Wells Fargo HL Social
Bank failed to honor appointment and refused to assist with repayment
Business reply on Google
Hello, Ramon. This is not the customer experience we strive for, and I hope you'll accept my sincere apology. To ensure I can look into what happened, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to addressing your concerns. -Shannon, Wells Fargo HL Social
Broken ATM and poor maintenance at the bank location.
Business reply on Google
Hello, Amanda. I appreciate you bringing this to our attention and will forward your feedback about the ATM at this branch appropriately. If you’d like to discuss any concerns further, please feel free to email us at [email protected] (no account numbers). -Shannon, Wells Fargo HL Social
Teller repeatedly makes errors processing simple check deposits.