Wells Fargo Bank
💳 Finance & Insurance · 16844 San Fernando Mission Blvd · Granada Hills
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Customer alleges bank staff stole cash during a large deposit.
Business reply on Google
Hello, Eric. Receiving professional customer service while making a deposit can provide reassurance. To ensure we are handling your concern appropriately, please send an email to [email protected] with your full name, phone number, review ID Y1690163859, and the link to this Google review (no account numbers). For your security, please do not provide any loan or account numbers in your response. -Christiana
Staff members exhibit poor communication and unprofessional behavior.
Business reply on Google
Hello, Cherry. Thank you for writing us a review. Having professional and well-trained staff can provide peace of mind. I would like to learn more about the situation. Please send an email to [email protected] with more details about what happened during your visit. Include your reviewer name, full name, review ID Y1601974752, preferred method of contact (email or phone number) and the link to your Google review (no account numbers). Your experience is important to us, and we’ll take the necessary steps to improve your banking experience. -Jay
Customer experienced discriminatory treatment and excessive questioning while attempting…
Business reply on Google
Hi, Jason. I'm very sorry this has been your experience. Please email me at [email protected] with your full name, phone number, address, and more details about your visit (no account numbers). Also, please include the link to your review on this Wells Fargo location. I’ll forward your concerns appropriately. -Josh
The bank manager was rude and ignored the customer.
Business reply on Google
I'm disappointed to read your review, and I'd like to hear more about your experience with the associates at this location. Without sharing account numbers, please email me at [email protected] with your full name, phone number, and a link to this Google review. I assure you I’ll do my best to address your concerns. Thank you. -Becky
Long wait times due to insufficient teller staffing
Business reply on Google
Hi, Ed. Having to wait to be served in long lines can be exasperating. We know your time is valuable, and we thank you for your patience. In order to review this and ensure that this matter is handled correctly, please email to [email protected] with your full name, phone number, and link to this Google review (no account numbers). -Alfredo
Staff member was rude and lacked necessary office equipment for documents.
Business reply on Google
Thanks for bringing this to our attention, Isaac. I apologize for the experience and can understand your frustration. Please send me an email at [email protected] and mention your review and Google username (no account numbers). Be sure to mention your review and Google username so I can keep an eye out for your message. I look forward to discussing this further. -Nick, Wells Fargo HL Social
ATM machines at multiple locations are non-functional
Business reply on Google
Thanks for taking the time to share, Mikaela. I want to make sure any outstanding concerns you have are addressed. Without using account numbers, please email [email protected] with some additional details about your experience and include your Google username. I look forward to hearing from you. -Casey, Wells Fargo HL Social
Staff was unprofessional and disputed the customer's appointment request.
Business reply on Google
I'm very sorry to learn about your experience, and I want to make sure your concerns are addressed. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. -Jessica, Wells Fargo HL Social
Staff were rude and disclosed private financial information publicly.
unhelpful staff and unexpected check hold preventing bill and gas payment
Long wait times due to understaffing at the bank branch.
Bank staff refused to assist with international credit card travel notification.