Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff member was rude and unprofessional during a business account inquiry.
Business reply on Google
We understand the importance of feeling welcomed when seeking assistance. Thank you for letting us know what stood out during your visit. If you’re open to sharing a few more details, please email us at [email protected]. Be sure to include your reviewer name, preferred contact method, review ID Y1683472309, and a link to this review for reference. Please don’t include any account numbers. -Suzette
Customer experienced long wait times and poor service prioritization.
Business reply on Google
Thanks for leaving a review, Aree. Your time and relationship with us are valuable. Providing professional and prompt service is fundamental. We'd like to make sure this matter is addressed properly. Please send an email to [email protected] with your full name, your reviewer name, review ID Y1659509694 and a link to your review (no account number). -Roger
Bank teller failed to provide instructions or communicate with the customer.
Business reply on Google
Thank you for taking the time to leave a review. We're sorry to hear about your recent banking experience. When you can, please email us at [email protected] with your full name, preferred contact method, review ID Y1648661485, and a link to your review. Please refrain from including any account numbers. You can also find other Wells Fargo locations by going to this link: https://www.wellsfargo.com/locator/. -Ian
Long wait times and unhelpful staff at the bank branch.
Business reply on Google
Being able to rely on your bank to provide timely service is fundamental. I'd like to share your feedback to the proper team for review. Please send an email to [email protected] with your full name, preferred contact method (phone number or email), reviewer name, review ID Y1633876222 and a link to your review. For security reasons, don't include any account numbers in your message. Thank you. -Nina
Staff unable to provide assistance despite scheduled appointments.
Business reply on Google
We truly value feedback from our customers and understand how your experience may have left you feeling frustrated. We'd like to ensure that this matter is reviewed and addressed accordingly. Please email us at [email protected] with your full name, the link to this Google Review, review ID Y1599379932, and preferred method of contact (email address or phone number with dashes). -Jules
Front desk staff and manager provided rude customer service.
Business reply on Google
Thank you for bringing this to our attention. We truly value your feedback and your relationship with us. It’s concerning to hear about your experience, and I want you to know that your voice matters. To ensure we can support you further, please email us at [email protected] with your full name, phone number, any additional details you would like to share, and a link to this Google Review (no account numbers). We are committed to making this right and hope to continue serving you as a valued customer. -Desiree
Staff at the drive-thru location provided rude customer service.
Business reply on Google
Hello. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concern. Please send an email to [email protected] with your full name, phone number, and link to this Google review (no account numbers). I look forward to hearing from you. -Dillon
Staff exhibited rude behavior and discriminatory treatment toward minority customers.
Business reply on Google
Hello, Lyssa. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concern. Please send an email to [email protected] with your full name, phone number, and link to this Google review (no account numbers). I look forward to hearing from you. -Dillon
Bank staff failed to honor a scheduled appointment before closing.
Business reply on Google
Hello. I'm disappointed to read your review. Please send an email to [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include a link to your review on this Wells Fargo location as well. We look forward to assisting you further. -Amanda
Customer waited thirty minutes without being acknowledged by staff.
Business reply on Google
I understand your time is valuable, and I apologize sincerely for the inconvenience. I want to make sure the appropriate team addresses your concern. Please send an email to [email protected] with your full name, phone number, and link to this Google review (no account numbers). We truly value your opinion. -Alfredo
The branch manager provides unhelpful and poor customer service.
Business reply on Google
Thank you for your detailed review, Winston. I'm truly sorry you haven't received the customer service you expect of us, and I want to thoroughly review your concerns. Please email me at [email protected] with your full name, username, phone number, and address (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social
Bank failed to address a fraudulent check alteration of fifteen thousand dollars.
Business reply on Google
Thank you for bringing this to our attention, David. I am sorry to hear about your experience with us and I will forward your feedback about your experience to the appropriate team. Please send me an email at [email protected], including your full name, phone number, and the link to this Google review (no account numbers). I look forward to addressing your concerns. -Isaiah
Staff were unhelpful and refused to provide assistance.
Business reply on Google
Thanks for your feedback, Adam. Could you tell me more about your experience in an email? Please address it to [email protected], include your Google username, and mention this review (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo Social Care
Employee disclosed private customer information without permission
Business reply on Google
I’m disappointed to learn about your visit, and I hope you'll allow me to address what happened. Please tell me more about your experience in an email to [email protected]. Be sure to include your full name, phone number, Google username, and address (no account numbers). I apologize for the experience and look forward to discussing it further. Thank you. -Jessica, Wells Fargo HL Social
insufficient staffing levels causing long wait times for lobby service
Business reply on Google
Thank you for your thoughtful review on this location, Santos. Although I'm glad to hear the staff is friendly, I'm sorry you have not received prompt assistance while visiting this branch. To ensure I can forward your feedback to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to discussing this further. -Nick, Wells Fargo HL Social
Lack of communication regarding appointment requirements for bank statements
Business reply on Google
Thanks so much for your feedback, Abraham. I truly apologize for any inconvenience this has caused you. Please email me at [email protected] with your, full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to addressing this matter. -AJ, Wells Fargo HL Social
Excessive wait time at drive-thru for basic change service
Business reply on Google
Thank you for taking the time to share this with us, Jess. I want to make sure any concerns you have are addressed. Without using account numbers, please email [email protected] details about your experience and include your Google username. I look forward to hearing from you. -Jessica, Wells Fargo HL Social
Customer experienced poor service from a specific staff member.
Staff member was dismissive and unprofessional during a customer inquiry.
Business reply on Google
Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social
Staff member was unhelpful regarding a fraudulent account transfer.
Business reply on Google
I'm disappointed to learn about your interaction with one of our team members, Darion . Please tell me more about what happened in an email to [email protected], and be sure to mention your review and Google username as well (no account numbers). I appreciate your feedback and look forward to discussing this further. -Janet, Wells Fargo HL Social