Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Wasted time due to incomplete information about setting up an account
Business reply on Google
Hello, feeling confident in the assistance you receive when opening an account in a timely manner is truly important. I want to make sure your concern is reviewed by the appropriate team. Please email [email protected] and include your full name, preferred method of contact, additional details about your visit, the review ID Y‑1650374307, and a link to this Google review (please do not include any account numbers). I look forward to hearing from you. -Yosari
Tellers laughed at customer asking about broken ATM
Business reply on Google
Thank you for taking the time to provide us your feedback. I'm sorry to hear that this was your experience. To ensure we address this matter, please send more details in an email to [email protected] with your full name, phone number, your Google username and a link to your review. For security purposes, we ask that you do not include any account or card numbers in your message. -Becky
Manager refused to cash checks, only allowed deposit
Business reply on Google
Hello, Amado. Being able to cash your checks is a quick and convenient way to manage your expenses. I want to make sure the appropriate team addresses your experience. Please send an email to [email protected] with your full name, phone number, and link to this Google review (no account numbers). I look forward to hearing from you. -Dillon
Difficulty reaching bank staff for assistance and information.
Business reply on Google
Hi, Sam. I'm very sorry this has been your experience. Please email me at [email protected] with your full name, phone number, address, and more details about your visit (no account numbers). Also, please share the link to your review on a Wells Fargo location. I’ll forward your concerns appropriately. -Josh
Bank unable to disburse $9,400 debit from credit card
Business reply on Google
Hi Amy. I'm very sorry this has been your experience. It can be worrisome when you haven't received a check. Please email me at [email protected] with your full name, phone number, address, and more details about your visit (no account numbers). Also, please share the link to your review on a Wells Fargo location. I’ll forward your concerns appropriately. -Alex
Bank branch does not answer phone calls for appointments
Business reply on Google
Thanks for bringing this to our attention, Wade. I apologize for the inconvenience this has caused you. To ensure I can forward your concerns to the appropriate team, please mention your full name, phone number, mailing address, and the link to your review in an email to [email protected] (no account numbers). Thanks so much. -AJ
Bank refuses to restore account access for elderly, disabled customer.
Business reply on Google
Hi, John. I'm truly sorry for the difficult experience you and your father have had with this location regarding his account. I'd like to assist you with your concerns. Without sharing account numbers, please email me at [email protected] with your full name, phone number, and address along with your Google username and your father's full name. Be sure to mention you posted a review on a Wells Fargo location as well. I assure you I’ll do my best to address your concerns. Thank you. -Nick, Wells Fargo HL Social
Identity theft used to withdraw money from account
Business reply on Google
Hi, James. I’d like to learn more about your concerns. Please share some additional details along with your full name, phone number, and address in an email to [email protected]. I ask that you mention your review and Google username as well (no account numbers). Thanks. -Nick, Wells Fargo HL Social
Manager repeatedly holds checks and is rude; customer alleges racism.
Business reply on Google
I appreciate you taking the time to share your feedback. Please send an email to [email protected] with your full name, phone number, and address (no account numbers), and I’ll do my best to ensure any outstanding concerns you have are addressed. Be sure to also include your Google username and mention you posted a review on a Wells Fargo location. Thank you. -Casey, Wells Fargo HL Social
Staff are unfriendly, slow, question transactions, and expose private information.
Business reply on Google
Hi, Quiona. This is not the customer experience we strive for, and I hope you'll accept my sincere apology. To ensure I can forward this to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to addressing your concerns. -Shannon, Wells Fargo HL Social
Customer received uncompetitive interest rates on a car loan
Predatory fees and terrible interest rates