Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
staff refused to open a new account on multiple visits
Business reply on Google
We're sorry to hear about your experience at this location. We'd like to ensure this experience is addressed appropriately. Please send an email to [email protected] with your reviewer name, full name, preferred method of contact and reference the review ID Y1615098063. Be sure to also include a link to your review on this Wells Fargo location as well. Looking forward to hearing from you. -Shaira
Excessive wait times at the branch location.
Business reply on Google
Hi, Kender. Thank you for your review. Feeling like your time isn't valued can be quite concerning. Please email me at [email protected] with your full name, phone number, address, and more details about your visit (no account numbers). Also, please include the link to your review on this Wells Fargo location. I’ll forward your concerns appropriately. -Josh
Staff unable to provide verification of deposit service at branch.
Business reply on Google
Hello, Eddie. Thank you for taking the time to reach out to us about your experience. Having difficulties with completing a verification of deposit can be disheartening. I want to make sure your concerns are reviewed appropriately. Please email me at [email protected] with your full name, preferred method of contact, and a link to this review. We're here to help. For your security, do not provide any loan or account numbers in your email. I look forward to speaking with you soon. -Dillon
Branch staff cancelled a scheduled notary appointment without prior notice.
Business reply on Google
Thank you for taking the time to provide us your feedback. I'm sorry to hear that this was your experience at the branch. To ensure we address this matter, please send more details in an email to [email protected] with your full name, phone number, your Google username and a link to your review. For security purposes, we ask that you do not include any account or card numbers in your message. -Isi
staff provided confusing instructions regarding a check deposit
Business reply on Google
Taking care of your banking needs should be hassle-free and brig peace of mind. I would like to ensure this matter is looked into further for you. In order to do so, send us an email with more details to [email protected] (do not include any account numbers). Be sure to include the link to your Google review. -Aud
The bank staff provides slow customer service.
Business reply on Google
Hi there. I'm sorry to hear about your experience at this location. We'd like to ensure this experience is addressed appropriately. Please send an email to [email protected] with your reviewer name, full name, and phone number (no account numbers). Be sure to also include a link to your review on this Wells Fargo location as well. Thank you for your time. -Isaiah
Inability to open a business account after multiple scheduled appointments
Business reply on Google
It is disappointing to read that your recent interaction was not aligned with your expectations when visiting our branch location. Your relationship and feedback are important to us, and we’d like the opportunity to address your concerns, ensuring the matter gets addressed appropriately. Please email us at [email protected] with your full name, phone number, and the link to your Google Review(no account numbers). -Yosari
Bank refused to deposit check due to inability to verify issuer
Business reply on Google
Thank you for taking the time to provide us your feedback. To ensure we address this matter, please send more details in an email to [email protected] with your full name, phone number, your Google username and a link to your review. For security purposes, we ask that you do not include any account or card numbers in your message. -Anthony
Staff are unprofessional and the branch has limited operating hours.
Business reply on Google
Hi. Not being able to get assistance can be inconvenient. This is not the experience we want you to have when visiting our location. We want to learn and improve from this feedback, and we'll do our best to ensure this matter is addressed. Please send us an email to [email protected] with your full name, and phone number (no account numbers). Be sure to also include a link to your review on this Wells Fargo location as well. Thank you for your time. -Klarissa
Staff member provided inconsistent information regarding required business account…
Business reply on Google
Thank you for your detailed review, Kelly. I'm truly sorry you haven't received the customer service you expect of us, and I want to thoroughly review your concerns. Please email me at [email protected] with your full name, phone number, address, and the link to your review (no account numbers). I look forward to discussing this further. -AJ
excessive wait time due to understaffing at the bank branch
Business reply on Google
Thanks for bringing this to our attention. I apologize for the inconvenience this has caused you. To ensure I can forward your concerns to the appropriate team, please mention your full name, phone number, mailing address, and Google username in an email to [email protected] (no account numbers). Thanks so much. -AJ, Wells Fargo HL Social
Staff member refused service and pressured customer to report other employees.
Business reply on Google
Hi, Chante. We take this issue seriously and appreciate you bringing it to our attention. To ensure I can ask the appropriate team to look into what happened, please email me at [email protected] with more details about your interaction with this associate. I ask that you mention your review and Google username as well (no account numbers). -Nick, Wells Fargo HL Social
Bank tellers at the Mayfair branch display unprofessional attitudes.
Business reply on Google
I'm disappointed to learn about your experience with the branch associates at this location, Lakita. Please tell me more about your concerns in an email to [email protected], and be sure to mention your review and Google username as well (no account numbers). I appreciate your feedback and look forward to discussing this further. -Nick, Wells Fargo HL Social
Excessive wait times at the bank drive-thru
Business reply on Google
I'm truly sorry we didn't provide the prompt customer service you expect of us in the drive-thru at this location, Luong. Please mention your review and Google username in an email to [email protected] (no account numbers). I appreciate your feedback and look forward to addressing your concerns. -Nick, Wells Fargo HL Social
Customer charged fees for cashing a check at the issuing bank.
Business reply on Google
I apologize for any frustration, Victor. Let me look into what happened. Please email [email protected] with your full name, Google username, phone number, and address (no account numbers). Be sure to mention you posted this review. Thank you in advance. -Liz, Wells Fargo HL Social
The branch manager lacked professional communication skills and product knowledge.
slow service, high fees, and long check processing times