Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff refused entry to the bank one minute before closing time.
Business reply on Google
Lynn, thank you for taking the time to share your feedback regarding our branch services. I understand how crucial reliable availability can be when managing your banking needs. In the meantime, many everyday transactions can be conveniently completed through the Wells Fargo Mobile app or Online Banking. To learn more about these options, please visit https://www.wellsfargo.com/mobile-online-banking/. If you need immediate assistance, you can contact us anytime at 1‑800‑869‑3557 to speak with a representative. Additional support options are also available on our Customer Service page at https://www.wellsfargo.com/help/. Additionally, I would still value the opportunity to share your feedback with my support team. To do so, please email [email protected] with your full name, preferred method of contact (email or phone), review ID Y1678401899, and a link to this review. Kindly refrain from sharing any account numbers in your response. -Jade
Staff failed to accommodate hearing impairment and provided poor service
Business reply on Google
Hi there. We take this issue seriously and appreciate you bringing it to our attention. To ensure I can ask the appropriate team to look into what happened, please share some additional details along with your full name, phone number, and address in an email to [email protected]. I ask that you include a link to your Google review as well (no account numbers). Thanks. -Becky
The branch failed to record a scheduled appointment for the second time.
Business reply on Google
Hello, Anthony. Thank you for taking the time to provide us your feedback. We take this issue seriously and appreciate you bringing it to our attention. It is fundamental to receive great professional service from your bank. Your experience matters, and we are committed to ensuring that every interaction you have with us is positive and respectful. It is imperative to us that your concerns are addressed appropriately. At your convenience, please send more details in an email to [email protected] with your full name, phone number, your Google username, case number Y1612136967, and a link to your review. For security purposes, we ask that you do not include any account or card numbers in your message. -Ludwicke
ATM malfunction resulted in loss of deposited funds
Business reply on Google
We appreciate the review, Diana, and we’re sorry to hear about your experience with our ATMs. Your feedback matters, and we’re working hard to improve reliability and convenience. We value your relationship, and we would like to ensure your concerns are addressed appropriately. Please email us at [email protected] with your full name, preferred method of contact (phone or email), link to this review, your reviewer's name, and reviewer ID: 1603976828. For your security, please do not include any account numbers. -Sofia
Staff were unhelpful and rude during a bank visit.
Business reply on Google
Hi, Michael. Thank you for taking the time to share your experience. We understand how disappointing it must have been to feel unsupported during your visit. Positive and empowering customer service experiences are incredibly important to us. We are committed to helping escalate this matter to the appropriate team. Please send an email to [email protected] with your reviewer name, full name, preferred method of contact, and link to this Google review (no account numbers). -Isaiah
Staff ignored customer while socializing during a thirty minute wait
Business reply on Google
Hi Alyson, we truly value receiving feedback from our customers. Please know that we take these matters seriously, and we're interested in escalating your experience to the appropriate team. Please email us at [email protected] with additional details, your reviewer name, full name, and preferred method of contact (no account numbers). Including a link to your review will help us assist you more effectively. Thank you for giving us the opportunity to work toward improving your experience. -Isaiah
Bank unauthorized address change and failure to resolve account issues
Business reply on Google
Hi, Steve. Thank you for taking the time to share your experience. We understand how disappointing it must have been to feel unsupported during your visit. We are committed to helping escalate this matter to the appropriate team. Please send an email to [email protected] with your reviewer name, full name, preferred method of contact, and link to this Google review (no account numbers). -Isaiah
staff provided unprofessional service and long wait times for check verification
Business reply on Google
Hi, Victoria. Having an unpleasant experience when you were depositing a check can be worrisome. We would like to have your experience further reviewed by our support team. To do so, please send an email to [email protected] with your full name, phone number, and link to this Google review (no account numbers). -Alfredo
Bank staff failed to correctly process a check with specific titles.
Business reply on Google
Hi, there. We appreciate your feedback, and I would like to ensure the correct team looks into this concern for you. To do so, please send me an email to [email protected] with more details, your full name, phone number, and link to this Google review (no account numbers). I look forward to hearing from you. -Isaiah
excessive customer wait times due to poor staff scheduling
Business reply on Google
Thank you for bringing this to our attention, David. I am sorry to hear about your experience inside of our branch and I will forward your feedback about your experience to the appropriate team. Please send me an email at [email protected], including your full name, phone number, and the link to this Google review (no account numbers). I look forward to addressing your concerns. -Isaiah
Excessive wait times for banking services due to understaffing.
Business reply on Google
Hi. This is valuable feedback, Jonathan. I'm very sorry about the slow customer service at this branch. Please email me at [email protected] with your full name, phone number, address, and more details about your visit (no account numbers). Also, please share the link to your review on a Wells Fargo location. I’ll forward your concerns appropriately. -Alex
initial deposit of five hundred dollars is missing from account
Business reply on Google
I sincerely apologize for the inconvenience. Please email me at [email protected] with your full name, phone number, email address, and any additional information (no account numbers). Be sure to also include the link to your Google review. Thanks for your review. -Erin
staff ignores incoming phone calls and provides minimal customer service
Business reply on Google
Thank you for your detailed review. I'm truly sorry you haven't received the customer service you expect of us, and I want to thoroughly review your concerns. Please email me at [email protected] with your full name, username, phone number, and address (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social
Business bankers are unavailable for simple transactions at this location.
Business reply on Google
I apologize for the inconvenience, and I want to make sure your feedback is forwarded appropriately. Please send an email to [email protected] with some additional details about what took place (no account numbers). Be sure to also include your Google username, and mention you posted a review on a Wells Fargo location. I’ll do my best to ensure your concerns are addressed. -Casey, Wells Fargo HL Social
The bank location provides poor customer service and management.
Business reply on Google
Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social
Excessive wait time at the drive-thru and poor customer service.
Business reply on Google
I'm sorry we haven't been providing the customer experience you expect from us in the drive-thru at this location. To ensure I can forward your concerns to the appropriate team, please email me with some details about what happened at [email protected] (no account numbers). Be sure to mention your review and Google username so I can keep an eye out for your message. I look forward to discussing this further. -Nick, Wells Fargo HL Social
branch staff were unable to provide necessary banking services
Business reply on Google
I understand how this would be frustrating, and I apologize sincerely for the inconvenience. Without sharing account numbers, please email me more details about your experience at [email protected]. Be sure to include your full name, Google username, phone number, and address. Thank you. -Jessica, Wells Fargo HL Social
inefficient check-in process and rude staff behavior
Business reply on Google
I'm sorry you were upset after visiting this branch, Anna. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to discussing this further. -Shannon, Wells Fargo HL Social
Bank manager acted unprofessionally and embarrassed the customer
Business reply on Google
I appreciate your feedback, Chris. This is not the customer experience we strive for, and I hope you’ll accept my sincere apology for what happened. Please email me with your Google username at [email protected], and also mention your review on a Wells Fargo location (no account numbers). I look forward to addressing your concerns. -AJ, Wells Fargo HL Social
Inconsistent enforcement of coin deposit policies and rude staff behavior.