Wells Fargo Bank
💳 Finance & Insurance · 13490 Pacific Highlands Ranch Pkwy · San Diego
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Bank failed to process a large time-sensitive wire transfer.
Business reply on Google
Hello there. We truly value the trust you’ve placed in us over the past 28 years and regret that we fell short of your expectations during such an important transaction. We are truly sorry for the inconvenience and frustration caused by the delay in processing your wire transfer. We understand how critical timely transactions are, especially when they impact your clients and business operations. Your feedback is important, and the experience you’ve had with us does not reflect the level of service we strive to provide. We would highly appreciate the opportunity to speak with you directly to address your concerns and forward this matter to our research team for further review. To do so, please send an email to [email protected] with your full name, phone number, the link to this Google review, and your case ID number: 1582425763. Please do not disclose any account or loan numbers, and we thank you for bringing this to our attention. -Ant
Long wait times due to insufficient staffing at the branch.
Business reply on Google
Every second counts, so I understand your preference for faster transactions. I want to ensure your concern is addressed by the appropriate team. Email us the details at [email protected]. Include your reviewer name, preferred method of contact (phone number or email address), and link to this review. Don't include account numbers. -Isaiah
Branch staff are rude and unprofessional
Business reply on Google
Hello. Visiting the branch should be a quick and convenient way to help you manage your accounts. I want to make sure the appropriate team addresses your concern. Please send an email to [email protected] with your full name, phone number, and link to this Google review (no account numbers). I look forward to hearing from you. -Dillon
Long wait times due to insufficient staffing and internal meetings.
Business reply on Google
Hi, Shiva. I'm disappointed to read your review, and I'd like to hear more about your experience with the associates at this location. Without sharing account numbers, please email me at [email protected] with your full name, phone number, and a link to this Google review. I assure you I’ll do my best to address your concerns. Thank you. -Isaiah