Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Previously opened condiment packets included with purchased food item
Staff failed to provide packages and offered poor customer service.
Staff refused to trim salmon fillet despite inconsistent store policy application.
Inconvenient store policies and broken equipment at self checkout.
staff provided inaccurate information and displayed disrespectful behavior
Seafood department staff refused to rinse ice off frozen crab
Multiple instances of spoiled meat sold at the store
Customer service employee displayed rude and unprofessional behavior during a return.
Business reply on Google
We’re truly sorry your experience did not meet expectations. Please reach out to us at WFM.com/help so we can assist you further.
Hot food bar is unmaintained and pizza station options are limited.
Business reply on Google
Thanks for bringing this to our attention. We're sorry to hear about your experience and we would like to look into this issue further. Please feel free to contact us directly at wfm.com/help with any additional details.
Staff failed to locate and prepare the pre-ordered birthday cake.
Business reply on Google
Hi Bart, do you mind sending us a DM with your contact info and store location? We’d be happy to look into this for you.
Employee failed to wash hands after using the restroom
Poor pizza quality and lack of vegan dessert options.
Business reply on Google
Thanks for bringing this to our attention, Sofia. We're sorry to hear about your experience and we would like to look into this issue further. Please feel free to contact us directly at wfm.com/help with any additional details.
Cashier was rude and condescending to a customer needing assistance.
Business reply on Google
Thank you for bringing this to our attention. We take your feedback seriously and will work on addressing the issue.
Staff are rude and provide poor service in the seafood department.
Business reply on Google
That's certainly not the experience we wanted you to have, Samin. When you get a chance, please reach out to us directly at http://wfm.com/help with any additional details. We'd love to look into this further.
Customer experienced racial profiling and harassment by a store employee
Business reply on Google
We're so sorry you were disappointed on your recent visit, Deneen. We have sent your feedback to the store. We hope you have a good day!
Aggressive solicitors harass customers at the store entrance
Business reply on Google
We really appreciate your feedback and we are sorry you were disappointed with your experience. We use feedback like this to improve our store experience, and we will make sure to share your concerns with the appropriate parties. We hope you enjoy the rest of your day.
Store hours listed online do not match actual operating hours.
Business reply on Google
We're sorry about the confusion, Susan. We checked the store web page and it appears to show the store closing at 9pm. https://www.wholefoodsmarket.com/stores/dublin Nevertheless, we apologize for your experience with one of our team members. We expect the team to treat everyone with courtesy and respect. We'll share this with store leadership to review with the team. Thanks for bringing this to our attention.
Manager failed to communicate lane closure causing excessive customer wait times.
Business reply on Google
Terrence, thank you for bringing this to our attention. We take these issues seriously and take any training opportunity to improve where we can. We'd appreciate it if you can reach out with more details about the leadership at www.wfm.com/help.
Customer received stale and cold pizza from the display counter
Business reply on Google
We're so sorry to hear your family couldn't enjoy their pizza and we'll share your feedback with your store's leadership team to review. Please also visit wfm.com/help to contact us directly and our team would be happy to help.
Pizza counter staff refused service and displayed poor attitude.