Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff exhibited racially biased behavior toward a customer
Security guard and staff allegedly assaulted customer on public sidewalk.
The store closed earlier than the posted business hours.
Long wait time for assistance with floral department services
Employee exhibited discriminatory behavior toward a customer regarding language…
Store failed to open at the posted time
The juice ingredients do not match the advertised menu description.
Security staff aggressively confronted a customer filming on a public sidewalk.
Staff members exhibit judgmental behavior toward customers based on appearance.
aggressive solicitation by canvassers outside the store entrance
Business reply on Google
That's certainly not the experience we wanted you to have, Ted. When you get a chance, please reach out to us directly at http://wfm.com/help with any additional details. We'd love to look into this further.
Staff refused to shuck the requested amount of oysters.
Business reply on Google
That doesn’t sound like the experience we want for our customers, Jack. We appreciate your feedback and will make sure it’s addressed with the team.
Hot bar food is stale and staff are unresponsive
Business reply on Google
It sounds like you’ve had a frustrating experience, and we appreciate your honest feedback. We’re sorry to hear that hasn’t been your experience at this location. Your concerns about the hot bar, product availability, and overall store quality are important to us, and we’ll be sure to pass them along to the appropriate team. If you’d like to share more details, we’d love the opportunity to improve—please feel free to reach out to our customer service team at wfm.com/help.
Store allows solicitors on property and staff provide poor customer service.
Store failed to cancel unavailable Too Good To Go order
Business reply on Google
Thank you for bringing this to our attention. We take your feedback seriously and will work on addressing the issue.
Staff member ignored customer request for assistance at the bakery counter.
Business reply on Google
We’re so sorry to hear about your experience. A warm and welcoming attitude is something we strive for, and we regret that this wasn’t the case during your visit. Your feedback is important, and we’ll make sure to address this with the team to ensure better interactions moving forward. Thank you for letting us know.
Produce items purchased were rotten and moldy shortly after purchase.
Business reply on Google
Thanks for bringing this to our attention, Emily. We're sorry to hear about your experience and we would like to look into this issue further. Please feel free to contact us directly at wfm.com/help with any additional details.
Limited vegan food selection and poor staff conduct.
Business reply on Google
Hi Quincy, we're so sorry to hear about your recent visit to our store. We've gone ahead and shared your customer service feedback with our internal team for review. We hope you enjoy the rest of your day.
Employee was rude and unhelpful regarding floral department service.
Business reply on Google
Hi Susan, thank you for informing us of the interaction! We do apologize for the inconvenience and will be sharing your feedback with our internal team for further review. We thank you for shopping with us and hope to make your next visit a much better experience.
The store frequently has low inventory and out of stock items.
Business reply on Google
We're so sorry you were disappointed on your recent visit, Jim. Please visit http://wfm.com/help to send us further details and our team would be happy to review your feedback.
customer reports being profiled and followed by store staff
Business reply on Google
We really appreciate your feedback and we are sorry you were disappointed with your experience, Richard. We use feedback like this to improve our store experience, and we will make sure to share your concerns with the appropriate parties. If you’re open to discussing your experience further, please visit http://wfm.com/help to send us further details and our team would be happy to review your feedback.