Carrabba's Italian Grill
🍽️ Restaurants · 2 locations
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Menu items contain soy allergens posing a health risk
Business reply on Google
Thank you for bringing this matter to our attention. We're genuinely sorry that your visit to Carrabba's Italian Grill was not up to par. Your feedback is crucial, and we'd like to make things right. Connect with us at carrabbas.com/contact-us, and we'll investigate your concerns and take the necessary steps to enhance your future experiences with us.
Server charged the wrong credit card to the wrong order.
Business reply on Google
We regret to learn that your recent experience at Carrabba's Italian Grill was less than satisfactory. Your feedback is important, and we'd like the opportunity to make things right. Please contact us at carrabbas.com/contact-us, and we'll work towards addressing your concerns and ensuring a more enjoyable visit in the future.
The food provided in the takeout order tasted spoiled.
Business reply on Google
Thank you for bringing this matter to our attention. We're genuinely sorry that your visit to Carrabba's Italian Grill was not up to par. Your feedback is crucial, and we'd like to make things right. Connect with us at carrabbas.com/contact-us, and we'll investigate your concerns and take the necessary steps to enhance your future experiences with us.
Delivery order experienced a twenty minute wait time.
Business reply on Google
We’re grateful for you bringing this to our attention. Your feedback is important to us, and we'd like to learn more about your concerns. Please reach out to us directly at carrabbas.com/contact-us so we can better understand your specific issues and work towards making improvements.
The meal was overpriced, lukewarm, and excessively salty.
Business reply on Google
We’re grateful for you bringing this to our attention. Your feedback is important to us, and we'd like to learn more about your concerns. Please reach out to us directly at carrabbas.com/contact-us so we can better understand your specific issues and work towards making improvements.
Waitress yelled at a member of the customer's party.
Business reply on Google
We are sad to learn about your disappointing visit. Ensuring customer satisfaction is paramount to us, and we value your input. Kindly reach out to us directly through carrabbas.com/contact-us to share further details regarding your experience. We will thoroughly investigate your concerns to enhance your experience and that of our future patrons.
Staff provided poor service, forgot items, and served cold food.
Business reply on Google
We are sad to learn about your disappointing visit. Ensuring customer satisfaction is paramount to us, and we value your input. Kindly reach out to us directly through carrabbas.com/contact-us to share further details regarding your experience. We will thoroughly investigate your concerns to enhance your experience and that of our future patrons.
Poor service and improperly prepared food served by the staff.
Business reply on Google
Kenya, please contact us at: carrabbas.com/contact-us to discuss your experience further.
staff members used racial slurs in the restaurant
Business reply on Google
We apologize for any inconvenience you experienced, Rose Zeon. At Carrabba's Italian Grill, we aim to provide an exceptional dining experience. Please contact us at: carrabbas.com/contact-us to address your concerns.
Server served cold food and failed to process payment correctly.
Business reply on Google
Thank you for bringing your concerns to our attention. We're disappointed to hear that your visit to Carrabba's Italian Grill didn't meet our usual standards. Please take a moment to share your experience with us at carrabbas.com/contact-us, and our team will work diligently to address your concerns and ensure a better dining experience in the future.
The lasagna lacked ingredients and the order arrived without utensils.
Business reply on Google
We are sad to learn about your disappointing visit. Ensuring customer satisfaction is paramount to us, and we value your input. Kindly reach out to us directly through carrabbas.com/contact-us to share further details regarding your experience. We will thoroughly investigate your concerns to enhance your experience and that of our future patrons.
The food served was cold, burnt, and lacked proper seasoning.
Business reply on Google
We’re grateful for you bringing this to our attention. Your feedback is important to us, and we'd like to learn more about your concerns. Please reach out to us directly at carrabbas.com/contact-us so we can better understand your specific issues and work towards making improvements.
Poor service and long wait times for billing during rehearsal dinner.
Business reply on Google
We apologize for any shortcomings you experienced during your visit to Carrabba's Italian Grill. Your feedback is important, and we want to ensure we address your concerns. Connect with us at carrabbas.com/contact-us to provide more details about your experience, and we'll use your insights to improve our service.
poor seating arrangements and excessive delays in receiving the final bill
Business reply on Google
We apologize for any shortcomings you experienced during your visit to Carrabba's Italian Grill. Your feedback is important, and we want to ensure we address your concerns. Connect with us at carrabbas.com/contact-us to provide more details about your experience, and we'll use your insights to improve our service.
Poor service and unclean seating area provided to customers
Business reply on Google
We apologize for any shortcomings you experienced during your visit to Carrabba's Italian Grill. Your feedback is important, and we want to ensure we address your concerns. Connect with us at carrabbas.com/contact-us to provide more details about your experience, and we'll use your insights to improve our service.
Poor service standards including unprofessional tray placement and slow response times.
Business reply on Google
Your feedback is important to us, Paul Carmen. We are sorry to hear about your dissatisfaction with your visit to Carrabba's Italian Grill. Please contact us here: carrabbas.com/contact-us to discuss your experience further.
steak was overcooked and pasta tasted spoiled
Business reply on Google
We are sad to learn about your disappointing visit. Ensuring customer satisfaction is paramount to us, and we value your input. Kindly reach out to us directly through carrabbas.com/contact-us to share further details regarding your experience. We will thoroughly investigate your concerns to enhance your experience and that of our future patrons.
Food served cold repeatedly and long wait times.
Business reply on Google
Your feedback is important to us, Barbie Bentley. We are sorry to hear about your dissatisfaction with your visit to Carrabba's Italian Grill. Please contact us here: carrabbas.com/contact-us to discuss your experience further.
Contaminated food found in curbside order
Business reply on Google
Thank you for bringing your concerns to our attention. We're disappointed to hear that your visit to Carrabba's Italian Grill didn't meet our usual standards. Please take a moment to share your experience with us at carrabbas.com/contact-us, and our team will work diligently to address your concerns and ensure a better dining experience in the future.
Wait time exceeded the estimate with no staff communication
Business reply on Google
We’re grateful for you bringing this to our attention. Your feedback is important to us, and we'd like to learn more about your concerns. Please reach out to us directly at carrabbas.com/contact-us so we can better understand your specific issues and work towards making improvements.