JetBlue Airways

Airline service quality has declined significantly over time.

Airline staff harassed passenger and provided incorrect travel documentation information.

Flight cancellation and poor customer service regarding baggage fees and rebooking

Passengers experienced a significant delay in receiving checked luggage at JFK.

Significant flight delays and poor communication regarding gate changes.

Seat upgrade was not honored and return flight was canceled.

Flight delayed six hours while later flights departed earlier

downgraded from mint to economy without compensation

Flight cancellation and unhelpful, rude staff caused significant travel delays.

Flight cancellation and poor communication during a ten hour wait

Flight cancellations and delays with poor communication from airline staff

Ground staff forced check-in of fragile carry-on luggage rudely

Flight cancellations, seat separation, and poor customer service communication.

inefficient check-in process, crowded terminal, and frequent flight delays

Staff refused to accommodate pregnant passengers without an additional upgrade fee.

Boarding attendant yelled at passengers and provided confusing instructions

Gate staff denied boarding and caused significant financial loss to passenger.

Flight cancellation, unhelpful staff, and non-functional in-flight entertainment systems.

Staff refused to allow emotional support dog on the flight.

Staff incorrectly challenged passenger visa status causing boarding delays