Orangetheory Fitness
🏋️ Fitness & Gyms · 2 locations
Really bad. I’d tell people to avoid it.total experiences
replied on google
Most reported issues
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Experiences
Studio manager refused to refund membership fee after injury freeze.
Business reply on Google
Hi Tim, While we always strive to provide a best-in-class experience for our members and guests, we know that there are always opportunities to improve. We appreciate the feedback and look forward to diving into this and making sure we are looking into how we can get better. If you wouldn’t mind sharing this concern, in detail, with our management team, we would love the opportunity to try and make this right. The best contact information is [email protected]. Thanks again for the feedback.
Staff called the customer too early to confirm a class appointment.
Reduction of preferred class times limits access to strength training.
customer suspects business of selling personal credit card information
Business reply on Google
Hi Autumn! Thanks for taking the time to leave some feedback. Our system is reservation based, which is why it does require a credit card to save your spot in class. The first class is completely free for all local residents. Our system blocks out everything except the last 4 digits of your number for security reasons. We can only imagine what a pain it was for you recently to have your information stolen. That is definitely not what is happening here. Our workout uses a heart rate monitoring system, so we are required to get some information before your class to get that monitor set up for you. We can appreciate being secure with your information. If it would make you more comfortable, we'd love to invite you in to tour the studio and schedule a class. You could then provide information in person at that time as an extra precaution. Have a great day, and we hope to sweat with you soon!
Excessive sales calls and aggressive staff behavior during initial sign up.
Business reply on Google
Hi Sidney, While we always strive to provide a best-in-class experience for our members and guests, we know that there are always opportunities to improve. We appreciate the feedback and look forward to diving into this and making sure we are looking into how we can get better. If you wouldn’t mind sharing this concern, in detail, with our management team, we would love the opportunity to try and make this right. The best contact information is [email protected]. Thanks again for the feedback and we look forward to seeing you back under the orange lights soon!
Incorrect no-show fees and hidden cancellation policies during account freeze.
Business reply on Google
Thank you for taking the time to bring this to our attention. Our studio team is aware and we apologize for your negative experience.
inaccurate billing practices and overcrowding at the fitness studio
Customer charged for an extra month after cancelling membership
Misleading information regarding membership reciprocity and pricing between studio…
Studio refused to honor free trial class for non-local resident.
The music volume is excessively loud during the workout sessions.